Delivery Partner

Fulcrum Digital Inc; St. Louis (MO); On-site; USD 180,000 - 260,000; Full time

Job summary

Fulcrum Digital Inc is seeking a Delivery Partner in St. Louis to drive client satisfaction, growth, and high-quality service delivery across strategic US accounts. The role balances operational excellence with technical leadership in AI adoption and robust solution delivery.

The candidate should have 10+ years of experience in IT consulting or professional services, with deep knowledge of the Financial Services domain and distributed teams. Travel within the USA may be required.

Qualifications

• Proven track record in Delivery Leadership or equivalent roles.
• Deep domain expertise in Financial Services.
• Working knowledge of AI solutions and cloud technologies.
• Strong pre-sales engineering and revenue enablement capabilities.

Responsibilities

• Strategic Client Management: maintain client satisfaction, account growth, and margins.
• Delivery Management: oversee client delivery teams across North America.
• Talent Development: lead hiring, onboarding, and career progression.
• Resource Optimization: manage resource allocation, bench, and cost control.
• Resourcing Efficiency: optimize time-to-fill for critical roles.
• AI Adoption & Strategy: drive AI tooling and methodologies in delivery models.
• Pre-Sales Support: provide technical proposals and AI capability demos.

Skills

Strategic client mgmt

Delivery management

Talent development

Resource optimization

AI leadership

Pre-sales support

Cloud technologies

Financial Services domain

Job description

Location : St. Louis, Missouri, USA | Experience : 10+ years | Work From Office : 4 days a week

Job may require some minimum travel within USA.

Role Overview

The Delivery Partner is responsible for driving client satisfaction, portfolio growth, and high-quality service delivery across strategic key accounts in USA. This role balances operational excellence—managing resource utilization, hiring, bench cost, and compliance with technical leadership, driving Artificial Intelligence (AI) adoption, pre-sales support, and robust technical solution delivery.

Key Responsibilities & Accountabilities

Account Management & Strategic Growth

• Strategic Client Management: Maintain high levels of client satisfaction, account growth, and profit margins across strategic accounts.
• Delivery Management: Direct and oversee client delivery teams distributed across North America.
• Talent Development & People Growth: Lead hiring, onboarding, team development, retention, and career progression initiatives.
• Resource Optimization: Oversee resource allocation, bench management, team utilization rates, and cost control to maintain operational efficiency.

Operational Excellence

• Resourcing Efficiency: Optimize time-to-fill for critical roles and streamline workforce resourcing processes.

Technical Solutions & AI Leadership

• AI Adoption & Strategy: Drive the integration and enablement of Artificial Intelligence tools, automation frameworks, and AI-driven methodologies into client delivery models.
• Pre-Sales Support: Collaborate with sales and strategic account teams to provide technical domain expertise, solution scoping, and AI capability proposals during pre-sales engagements.

Required Qualifications & Competencies

• Professional Experience: Proven track record as a Delivery Partner, Engagement Director, or Senior Delivery Leader managing complex, multi-account portfolios in IT consulting or professional services.
• Domain Expertise: Deep domain expertise in Financial Services, with experience managing distributed teams
• AI & Technical Competency: Working knowledge of Artificial Intelligence (AI) solutions, and modern cloud technologies.
• Pre-Sales Leadership: Demonstrated success in pre-sales engineering, technical proposal design, and revenue enablement.