Delivery Owner - AI-Driven Projects (Remote)

ADP, Inc.; Tulsa (OK); On-site; USD 130,000 - 163,000; Full time

Job summary

Waterfield Tech is seeking an experienced Delivery Owner to own delivery outcomes across a portfolio of customer experience and contact center modernization engagements spanning cloud platforms, multi-vendor integrations, and AI-driven capabilities.

You are accountable for delivery success, including time, scope, quality, and margin, and you hold the line on scope so that what was sold is what gets delivered.

Qualifications

• 7+ years delivering complex technical services engagements.
• 3+ years in a delivery leadership capacity accountable for delivery outcomes and margin.
• Experience with delivery economics, including burn vs. plan, estimate-at-completion, margin variance, and change-order capture.
• Experience leading customer executive governance and recovering at-risk engagements.

Responsibilities

• Own delivery outcomes, including time, scope, quality, and margin, across an assigned portfolio of customers and projects.
• Serve as the accountable delivery leader and the account-level point of accountability for delivery success, convening the account team and practice leadership as the engagement requires.
• Validate feasibility before scope, dates, or commitments harden during pre-sales, and supply the scope, deliverables, level-of-effort, and recommended statement of work language that the pricing and proposal team uses to build the SOW.
• Establish the delivery approach, standards, and kickoff-readiness gate at engagement start, including an agreed design baseline held through go-live.
• Connect each engagement's deliverables to the customer's initiatives, success criteria, and expected ROI; drive adoption at go-live; and confirm value realized in real dollars or tangible results.

Skills

Delivery leadership

Budget management

Change management

Executive governance

AI project oversight

Education

Bachelor's degree in Business Administration, Project Management, Information Technology, or related field

Tools

Five9

Genesys Cloud CX

Cisco Webex

Avaya Aura

Zoom

Job description

Waterfield Tech is seeking an experienced Delivery Owner to own delivery outcomes across a portfolio of customer experience and contact center modernization engagements spanning cloud platforms, multi-vendor integrations, and AI-driven capabilities.

You are accountable for delivery success, including time, scope, quality, and margin, and you hold the line on scope so that what was sold is what gets delivered.