Delivery Ops Terminal Manager (South Elgin)

Wayfair; San Leandro (CA); On-site; USD 78,000 - 85,000; Full time

Job summary

Wayfair is seeking a Home Delivery Operations Terminal Manager to lead our South Elgin, IL delivery operations. You will manage a team of Supervisors, Associates/Specialists, and Driver Partners to deliver exceptional home delivery service.

We are building a best-in-class logistics network and see opportunities for rapid growth over the next five years. This role offers ownership of the site and a path to advancement within Wayfair.

Qualifications

• Leadership and mentoring experience in a fast-paced logistics setting.
• Ability to analyze data and make data-driven decisions.
• Experience with cross-functional collaboration and stakeholder management.
• Lean/Six Sigma a plus.

Responsibilities

• Assume full responsibility for the safety, customer experience, employee experience, quality, and cost of your Home Delivery Operation Terminal - this is your site - get excited to Be an Owner
• Provide inspirational leadership and guidance to your team of Wayfair Warehouse and Wayfair Transportation employees, inclusive of leaders and frontline staff
• Build a partnership with our Delivery Partners ensuring your operation has the needed outbound capacity and provides an exceptional home delivery customer experience
• Drive results for your building across a comprehensive and balanced set of performance metrics (e.g., Safety, Customer, Employee, Quality, Cost)
• Develop your people by relentlessly focusing on skill development and career pathing
• Collaborate with several core stakeholders and ensure your building has what it needs to be successful
• Champion change for your team - we are always improving and we move fast

Skills

Leadership

Cross-functional collaboration

Data analysis

Project management

Communication

Education

BA/BS in management, administration, supply chain, or customer service

Tools

Warehouse management systems

Routing technologies

Google Sheets

Job description

Wayfair is seeking a Home Delivery Operations Terminal Manager to lead our South Elgin, IL delivery operations. You will manage a team of Supervisors, Associates/Specialists, and Driver Partners to deliver exceptional home delivery service.

We are building a best-in-class logistics network and see opportunities for rapid growth over the next five years. This role offers ownership of the site and a path to advancement within Wayfair.