Night Shift Terminal Manager

Wayfair; South Elgin (IL); On-site; USD 83,125 - 91,675; Full time

Job summary

Wayfair is seeking a Home Delivery Operations Terminal Manager in South Elgin, IL to lead our delivery operation. You will manage Supervisors, Associates, and Driver Partners, guiding safety, customer experience, and cost efficiency while building a high-performing team.

This role offers growth as Wayfair expands its logistics network and improves service. You will partner with various stakeholders to optimize performance and drive customer satisfaction.

Qualifications

• Ownership mentality and motivation to build the best team.
• Strong leadership skills and collaboration with cross functional teams.
• Ability to proactively identify opportunities and implement solutions; lean/six sigma a plus.
• Comfort with delivery routing technologies and warehouse management systems.
• Experience with data sets and creating simple templates in Google Sheets.
• BA/BS in management, administration, supply chain, or customer service.
• 5+ years in fulfillment, distribution, home delivery or transportation.
• Bilingual is a plus.

Responsibilities

• Assume full responsibility for safety, customer experience, employee experience, quality, and cost of your Home Delivery Operation Terminal.
• Provide inspirational leadership to your team of Wayfair Warehouse and Transportation employees.
• Build partnerships with Delivery Partners to ensure outbound capacity and an exceptional home delivery experience.
• Drive results across a balanced set of performance metrics: Safety, Customer, Employee, Quality, Cost.
• Develop people through skill development and career pathing.
• Collaborate with Safety, Talent Management, Talent Acquisition, Transportation, Training, and Workforce Planning to ensure needs are met.
• Champion change and continuous improvement in a fast-moving environment.

Skills

Ownership mentality

Leadership

Cross-functional collaboration

Lean/Six Sigma

Data analysis

Bilingual is a plus

Education

BA/BS in management, administration, supply chain, or customer service

Tools

WMS

Google Sheets

Job description

Location: South Elgin, IL | Shift: Wednesday-Saturday 4:30p - 3:00a | Annual Salary: $83,125 - $91,675

We are looking for a talented and driven Home Delivery Operations Terminal Manager to join us and lead our South Elgin, IL Delivery Operations. You will lead a team of Supervisors, Associates/Specialists, and Driver Partners serving our customers in your delivery area.

We’ve been busy building a best-in‑class logistics network that allows us to delight customers by speeding up deliveries, adding specialized services, and reducing damage. A Terminal Manager role is a fantastic spot to start your Wayfair journey. We have ambitious plans for over the next 5 years, so opportunities for growth will be plentiful for those who want them!

What You’ll Do

• Assume full responsibility for the safety, customer experience, employee experience, quality, and cost of your Home Delivery Operation Terminal - this is your site - get excited to Be an Owner
• Provide inspirational leadership and guidance to your team of Wayfair Warehouse and Wayfair Transportation employees, inclusive of leaders and frontline staff
• Build a partnership with our Delivery Partners ensuring your operation has the needed outbound capacity and provides an exceptional home delivery customer experience
• Drive results for your building across a comprehensive and balanced set of performance metrics (e.g., Safety, Customer, Employee, Quality, Cost)
• Develop your people by relentlessly focusing on skill development and career pathing
• Collaborate with several core stakeholders and ensure your building has what it needs to be successful (e.g., Safety, Talent Mgt, Talent Acquisition, Transportation, Training, Workforce Planning, Technology, to name a few…)
• Champion change for your team - we are always improving and we move fast

What You’ll Need

• Ownership mentality and motivation to build the best team
• Strong leadership skills and ability to collaborate effectively with cross functional teams
• Ability to proactively identify opportunities and implement solutions; lean/six sigma a plus
• Comfort with delivery routing technologies/strategies and warehouse management systems
• Comfort with raw data sets as well as creating simple but useful templates in google sheets
• BA/BS in management, administration, supply chain, or customer service.
• 5+ years working experience in fulfillment, distribution, home delivery or transportation
• Bilingual is a plus

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.