Delivery Operations & Scheduling Specialist

Jobtailor; Little Chute (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Jobtailor is seeking a detail-oriented operations administrator in Wisconsin to coordinate delivery team processes, schedule opportunities, and collaborate across Sales, Finance, and other units. You will support quoting, monitor service intake, and assist with SOW creation and forecasting.

The role involves ensuring accurate pricing, managing contracts and renewals, and aiding with billing and invoicing accuracy to improve service delivery.

Qualifications

• 2+ years of administrative and/or office support experience including scheduling and planning.
• 1+ years using a ticketing or service management platform to manage tasks and reports.
• Bachelor's Degree or equivalent experience required.
• Proficiency with Microsoft Outlook, Word, Excel and PowerPoint.
• Strong written and verbal communication for cross-team coordination.

Responsibilities

• Ensure efficient day-to-day operations of delivery team processes and projects.
• Coordinate with Team Leads, Solutions Consultants, and business units to schedule opportunities.
• Collaborate with Inside Sales and AR to monitor service intake boards and new engagements.
• Monitor presales requests and assist delivery team with resource allocation.
• Provide scheduling and collaboration support across units.
• Assist with quoting services and maintain accurate margins and descriptions.
• Track contract/license expirations and coordinate renewals or modifications.
• Create Statements of Work (SOW) with guidelines and customization as needed.
• Assist leaders with quoting, opportunity analysis, and forecasting to optimise scheduling.

Skills

Scheduling

Quoting Services

Billing Assistance

Effective Communication

Education

Bachelor's Degree or equivalent experience

Tools

Ticketing System

Service Management Platform

Job description

Jobtailor is seeking a detail-oriented operations administrator in Wisconsin to coordinate delivery team processes, schedule opportunities, and collaborate across Sales, Finance, and other units. You will support quoting, monitor service intake, and assist with SOW creation and forecasting.

The role involves ensuring accurate pricing, managing contracts and renewals, and aiding with billing and invoicing accuracy to improve service delivery.