Delivery Operations Leader

Raymour & Flanigan Furniture and Mattresses; Lowell (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking an operations leader to guide delivery teams and warehouse staff in Lowell, MA. The role emphasizes safety, efficiency, and a strong focus on customer experience.

You will train and coach team members, coordinate with service and distribution centers, and ensure compliance with company policies while driving continuous improvement in service quality.

Qualifications

• Associates degree preferred.
• Operational management experience a plus.
• Professional communication, interpersonal and organizational skills.
• Proficient computer skills; ability to learn new programs.
• Knowledge of routing systems is preferred.

Responsibilities

• Provide leadership to customer delivery teams and warehouse associates.
• Communicate timely and professionally with service centers, distribution centers, showrooms & customers.
• Enhance the customers' shopping experience.
• Implement company policies and procedures.
• Train, coach and develop people.
• Accountable for safety procedures and guidelines.
• Perform additional functions as assigned by management.

Skills

Leadership

Analytical thinking

Communication skills

Organizational skills

Computer skills

Routing System knowledge

Education

Associates degree preferred

Tools

Routing System

Job description

Raymour & Flanigan Furniture and Mattresses is seeking an operations leader to guide delivery teams and warehouse staff in Lowell, MA. The role emphasizes safety, efficiency, and a strong focus on customer experience.

You will train and coach team members, coordinate with service and distribution centers, and ensure compliance with company policies while driving continuous improvement in service quality.