Delivery Operations Lead – D2C Logistics

Thistle; Northlake (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Thistle is seeking a Logistics Supervisor to oversee our direct-to-consumer delivery operations and lead a team of coordinators, dispatchers, associates, and drivers. You will ensure timely, accurate order fulfillment and serve as the final customer touchpoint.

Reporting to the Logistics Manager, you will drive scheduling, performance evaluation, and SOP adherence while collaborating with managers to optimize daily logistics functions and maintain compliance with safety standards.

Qualifications

• Experience leading a logistics team of coordinators, dispatchers, and drivers.
• Proven ability to manage schedules, time tracking, and data accuracy.
• Knowledge of OSHA safety compliance and safety best practices.

Responsibilities

• Collaborating with managers to oversee team scheduling, time tracking, and ensuring that all spreadsheets are kept up to date with accurate information.
• Monitoring delivery driver performance and attendance, conducting evaluations, and identifying training opportunities to improve productivity, KPIs, and attendance.
• Maintaining and implementing SOPs and policies across teams, ensuring they are followed diligently.
• Ensuring all routes are dispatched on time, communicating when all routes are out or if any are delayed, and promptly reporting delays to the customer service team.
• Proactively identifying and addressing equipment or team needs, collaborating with management to implement rapid solutions.
• Maintaining and monitoring accurate data across departmental databases, including Google Suite and fleet tracking software.
• Processing and tracking driver hours, drops, reimbursements, and report cards to ensure efficiency.
• Attending regular safety meetings, keeping up to date with policy changes, and ensuring OSHA compliance is adhered to at all times by your staff.

Skills

Team leadership

Scheduling

Time tracking

Performance evaluation

KPI monitoring

Safety compliance

SOP implementation

Data management

Driver hours tracking

Tools

Google Suite

Fleet tracking software

Spreadsheets

Job description

Thistle is seeking a Logistics Supervisor to oversee our direct-to-consumer delivery operations and lead a team of coordinators, dispatchers, associates, and drivers. You will ensure timely, accurate order fulfillment and serve as the final customer touchpoint.

Reporting to the Logistics Manager, you will drive scheduling, performance evaluation, and SOP adherence while collaborating with managers to optimize daily logistics functions and maintain compliance with safety standards.