Delivery Operations & Customer Support Specialist

Curri; Ventura (CA); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401K

Equity grant

Résumé du poste

Curri is seeking a Service Operations Representative to join our Customer Operations Team in Ventura, CA. You will facilitate deliveries from booking to successful drop-off and provide best-in-class support for customers and drivers via chat and phone.

You will communicate with pickup and drop-off contacts to ensure smooth deliveries and gather operational feedback to help optimize logistics as Curri scales its operations.

Qualifications

• Customer service experience preferred
• Excellent written and verbal communication
• Strong problem-solving and critical thinking abilities
• Ability to work in a fast-paced environment

Responsabilités

• Facilitate deliveries from booking to successful drop-off
• Provide best-in-class support for customers and drivers via chat and phone
• Communicate with pickup and drop-off contacts to ensure deliveries are completed smoothly
• Provide operational feedback to identify pain points and help optimize logistics

Connaissances

Customer service

Communication

Problem solving

Critical thinking

Google Workspace

Driver

Outils

Google Docs

Google Sheets

Description du poste

Curri is seeking a Service Operations Representative to join our Customer Operations Team in Ventura, CA. You will facilitate deliveries from booking to successful drop-off and provide best-in-class support for customers and drivers via chat and phone.

You will communicate with pickup and drop-off contacts to ensure smooth deliveries and gather operational feedback to help optimize logistics as Curri scales its operations.