Delivery Operations Coordinator: Route Optimization & Driver Support

Webox Jobs; Sunnyvale (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

WeBox, the leading intelligent marketplace for personalized group orders, seeks a proactive Logistics Operations Coordinator to join our team in Sunnyvale. You will help ensure seamless delivery operations, focus on customer satisfaction, and drive operational excellence in a fast-paced environment.

You will manage last-minute changes, support drivers with our Driver App, and collaborate across teams to uphold quality standards and on-time delivery.

Qualifications

• 2–3 years of delivery platform experience.
• Team-oriented, responsive, and organized with strong customer-facing communication.
• Proficient in Google Workspace and project management tools.
• Fluent in English; Spanish is a plus.
• Restaurant supervisor experience is a plus.

Responsibilities

• Route & Process Optimization: Support route planning and identify improvements to streamline delivery and sorting.
• Driver & Partner Support: Train and assist drivers with the Driver App, troubleshoot printers, and manage vehicles.
• Corporate & Onsite Support: Provide on-site support for corporate clients and uphold food safety and quality standards.
• Inventory & Audits: Conduct daily audits and track materials; support kitchen and equipment maintenance.
• Team Development: Assist with recruiting and training for sorting and driver workforce.
• Quality Assurance: Maintain compliance with quality standards and on-time delivery (OTD).
• Additional Tasks: Perform other responsibilities as assigned to support operational needs.

Skills

Team-oriented

Responsive

Organized

Customer-facing communication

Tools

Google Workspace

Project management tools

Job description

WeBox, the leading intelligent marketplace for personalized group orders, seeks a proactive Logistics Operations Coordinator to join our team in Sunnyvale. You will help ensure seamless delivery operations, focus on customer satisfaction, and drive operational excellence in a fast-paced environment.

You will manage last-minute changes, support drivers with our Driver App, and collaborate across teams to uphold quality standards and on-time delivery.