Senior Systems Manager

Sun Communities; Southfield (MI); Vor Ort; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental & Vision plans

On-site fitness center

Retirement plan with company match

Paid time off

Zusammenfassung

Sun Communities in Michigan seeks a Senior Systems Manager to lead strategy, delivery, and operational excellence for a portfolio of enterprise systems. You will mentor analysts, align with business leaders on multi-year roadmaps, and steward performance, security, and TCO across systems.

The role requires collaboration with IT leadership and business sponsors to drive complex migrations, risk reviews, and governance. Strong communication and enterprise-escalation skills are essential.

Qualifikationen

• Bachelor's Degree in Information Technology or related field.
• 7 years in experience in enterprise systems management, including design, implementation, and maintenance.
• 5 years in experience in product ownership, system administration, or system support.
• 2 years in experience mentoring technical staff, influencing peers, or leading vendor delivery teams.
• Advanced proficiency in Microsoft Office Suite.
• Proven ability to manage a portfolio of competing priorities and lead concurrent large-scale implementation and upgrade programs.
• Strong analytical and problem-solving abilities, with executive-level judgment and attention to detail.
• Excellent written and verbal communication skills, including the ability to present to executive audiences.
• Deep knowledge of configuration management, integration patterns, and enterprise support best practices.
• Strong understanding of IT security principles, IT general controls (ITGC), SOX compliance, access controls, and data protection requirements.
• Strong interpersonal skills, with the ability to influence, negotiate, and build consensus across diverse teams and senior stakeholders.
• Strong negotiation, presentation, and executive reporting skills.
• Demonstrated ability to take initiative, embrace ambiguity, and lead through change.

Aufgaben

• Defines and owns the multi-year strategic roadmap for a portfolio in partnership with IT leadership, aligning with Sun’s strategy and priorities.
• Shapes system vision with senior business leaders and secures enterprise-wide buy-in.
• Provides technical leadership and mentorship to Systems Managers and analysts.
• Owns availability, performance, security, and compliance posture of assigned systems; senior escalation point for major incidents.
• Leads complex cross-system implementations, upgrades, migrations, and integrations across units and vendors.
• Directs system assessments, security audits, and risk reviews; defines remediation plans.
• Demonstrates cross-functional understanding of Sun’s business processes and enterprise architecture.
• Maintains governance, standards, and guardrails for documentation, change control, and support.
• Oversees acquisition, disposition, and conversion activities for systems; drives integration and rationalization.
• Manages senior vendor relationships and holds partners to SLAs and roadmaps.
• Maintains authoritative system records, renewal calendars, and escalation paths.
• Evaluates emerging technologies (AI, automation, cloud-native) and builds business cases for adoption.
• Partners with Finance, Operations, Legal, and Information Security to meet regulatory standards.
• Ensures IT controls design and operation; acts as a point of contact for auditors on SOX and related audits.
• Contributes to Innovation & Technology discussions on enterprise governance.
• Other tasks as assigned.

Kenntnisse

Enterprise systems management

Product ownership

System administration

Mentoring staff

Executive communication

Security & SOX

Stakeholder influence

Vendor management

IT governance

Change management

Ausbildung

Bachelor's Degree in IT or related

Jobbeschreibung

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The Senior Systems Manager leads strategy, delivery, and operational excellence for an assigned portfolio of enterprise-level systems. The role serves as a senior mentor and advisor to Systems Managers and analysts, helping strengthen team capability through guidance, knowledge sharing, and influence. The Senior Systems Manager partners with System Managers and business leaders to shape multi-year system roadmaps and is accountable for the performance, security, compliance, and total cost of ownership of assigned systems. This role provides strategic recommendations to business and technology leaders and serves as a key contributor to enterprise-wide initiatives.

Job Duties

• Defines and owns the multi-year strategic roadmap for a portfolio in partnership with the Manager, Enterprise Systems and IT leadership, while ensuring alignment with Sun’s corporate strategy, operating plan, and capital priorities. (Essential)
• Partners with senior business leaders and executive sponsors to shape system vision, prioritize features, and secure enterprise-wide buy-in amid competing demands. (Essential)
• Provides technical leadership, guidance, and mentorship to Systems Managers, analysts, and external delivery partners; supports knowledge sharing and consistent practices without formal people-management responsibility. (Essential)
• Owns the availability, performance, security, and compliance posture of assigned systems; serves as the senior escalation point for major incidents and business disruptions. (Essential)
• Leads complex, cross-system implementations, upgrades, migrations, and integrations spanning multiple business units and vendor ecosystems. (Essential)
• Directs system assessments, security audits, and risk reviews for assigned systems; defines remediation plans and partners with stakeholders to ensure timely closure of findings. (Essential)
• Demonstrates deep, cross-functional understanding of Sun’s business processes and the enterprise technology architecture and uses that knowledge to influence design decisions. (Essential)
• Develops, promotes, and helps maintain governance, standards, and architectural guardrails for system documentation, configuration management, change control, and operational support.
• Oversees acquisition, disposition, and conversion activities for assigned systems, including integration and system rationalization.
• Manages senior-level vendor relationships and participates in business reviews; holds partners accountable to service level agreements (SLAs), roadmaps, and contractual commitments.
• Maintains authoritative system records, contract details, renewal calendars, and support escalation paths for the assigned portfolio.
• Evaluates emerging technologies, including AI, automation, and cloud-native capabilities; builds the business cases and supports adoption of high-value innovations.
• Partners with leadership across Finance, Operations, Legal, and Information Security to recommend and implement technology solutions that meet organizational, regulatory, and compliance standards.
• Ensures effective IT controls design and operation across assigned systems; serves as a key point of contact for internal and external auditors on SOX (Sarbanes-Oxley Act) and other audit engagements related to assigned systems.
• Contributes to Innovation & Technology discussions on cross-functional steering committees and enterprise governance forums.
• Other tasks as assigned.

Requirements

• Bachelor's Degree in Information Technology or related field (Required)
• 7 years in experience in enterprise systems management, including design, implementation, and maintenance (Required)
• 5 years in experience in product ownership, system administration, or system support (Required)
• 2 years in experience mentoring technical staff, influencing peers, or leading vendor delivery teams (Required)
• Advanced proficiency in Microsoft Office Suite
• Proven ability to manage a portfolio of competing priorities and lead concurrent, large-scale implementation and upgrade programs
• Strong analytical and problem-solving abilities, with executive-level judgment and attention to detail
• Excellent written and verbal communication skills, including the ability to present to executive audiences
• Deep knowledge of configuration management, integration patterns, and enterprise support best practices
• Strong understanding of IT security principles, IT general controls (ITGC), SOX compliance, access controls, and data protection requirements
• Strong interpersonal skills, with the ability to influence, negotiate, and build consensus across diverse teams and senior stakeholders
• Strong negotiation, presentation, and executive reporting skills
• Demonstrated ability to take initiative, embrace ambiguity, and lead through change

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4plan optionsso you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life,Accidental Death &Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of achild, adoption, or placement of a child
• Paid Time Off including tenholidays, vacation, personal, sick time, bereavement and pay for jury duty

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email.

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