Delivery Operations Analyst

Unchain Data; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote or Hybrid working

25 days paid holiday

Birthday off

Mental health resources

Family-friendly policies

Fitness and wellness budget

MacBook Pro

Home office setup budget

Training and development budget

Job summary

Cryptio is seeking a Delivery Operations Analyst to join our Delivery team. You will work directly with enterprise clients on data ingestion, balance reconcilations, and missing data volumes during implementation, communicating in external Slack channels and partnering with Enterprise Success Consultants.

This role rewards meticulous data work, Excel fluency, and comfort with AI tools. You’ll investigate root causes, document findings, and drive clear, actionable requests across teams to keep

Qualifications

• Strong data analyst instincts to investigate problems independently.
• Proficient with Excel and large, messy datasets.
• Fluency with AI tools to speed up investigations.
• Clear, precise communicator in client Slack channels or handoffs.
• Experience in delivery, operations, or client-facing roles ensuring data accuracy.
• Able to manage competing priorities without losing detail.
• Background in reconciliation, digital assets, or scripting is a plus.

Responsibilities

• Engage with clients in external Slack during data ingestion, drive investigations and reconcile balances.
• Analyze large client datasets to identify discrepancies and root causes.
• Support delivery workflows as a specialist for data issues.
• Assist Advisory with recurring reconciliation, data validation, and exception resolution.
• Leverage AI tools to speed up investigations and automate tasks.
• Turn open issues into clear, scoped requests with context.
• Keep documentation up to date with notes and handoffs.
• Surface blockers early and coordinate across teams.

Skills

Data analysis instincts

Excel skills

AI tools

Clear communication

Delivery/Operations experience

Prioritization

Cross-team collaboration

Reconciliation / scripting

Job description

About Cryptio

Cryptio is the leading enterprise-grade financial data transformation and digital asset ERP platform for accounting, financial reporting, tokenization compliance, and loan management solutions. It is a complete back and middle-office platform that delivers financial integrity and accountability for businesses in crypto. Its platform allows users to transform on-chain and off-chain crypto activity into auditable records for accounting, treasury, tax filings, license applications, loans activity, and regulatory reporting.

Having recently announced our $45m series B, now couldn't be a better time to join!

The Opportunity

We're hiring a Delivery Operations Analyst to join our Delivery team. At its core, this is a data analyst role - you'll work across large, complex client datasets, drive balance reconciliations, and investigate missing data volumes during the implementation phase. You'll be directly in front of clients, communicating in external Slack channels and pushing investigations forward alongside our Enterprise Success Consultants.

This role is for someone who digs into the details, finds the root cause, and knows how to turn a messy problem into a clear path forward. Strong data instincts, Excel fluency, and comfort with AI tools matter more here than any specific industry background.

What You'll Do

• Work directly with clients in external Slack channels during the data ingestion phase, driving investigations, reconciling balances, and resolving missing volume issues alongside the Enterprise Success Consultant.
• Work across large, complex client datasets to identify discrepancies, investigate root causes, and produce outputs that actually move things forward - not just surface the problem.
• Support Core and Broker delivery workflows as a specialist resource for data-related issues, maintaining deep context on the clients and datasets you're closest to.
• Help the Advisory team with operational workflows including recurring reconciliation, data validation, and exception resolution.
• Use AI tools actively to speed up investigations, automate repetitive data tasks, and improve how the team operates.
• Turn open issues into clear, well-scoped requests - with enough context that the next person can pick them up and run.
• Keep documentation sharp: process notes, issue summaries, handoff materials, and anything else that makes work predictable and easy to transfer.
• Surface blockers and risks early, coordinate across teams without losing context, and apply good judgment on when to resolve directly and when to escape.

What We're Looking For

• Strong data analyst instincts - you can investigate a problem independently, not just flag it.
• Solid Excel skills and comfort working with large, messy datasets.
• Fluency with AI tools - you use them to work faster and smarter, not just as a novelty.
• Clear, precise communicator - whether that's in a client Slack channel, a handoff note, or a scoped request.
• Experience in a delivery, operations, or client-facing environment where data accuracy matters.
• Ability to manage competing priorities without dropping detail or clarity.
• Comfort working across teams in a fast-moving environment where things aren't always perfectly defined.
• Background in reconciliation, digital assets, or scripting/automation is a plus - curiosity about the space matters more than credentials.

Why Join Us

• Work on some of the most operationally complex client engagements in digital asset accounting.
• Be part of a team that's building the infrastructure for how crypto companies manage their books.
• Have a direct impact on how the Delivery and Advisory teams scale - the workflows you build and improve will be used well beyond your own work.
• Grow into deeper client expertise and more advanced analytical work as the team and product evolve.

Benefits

• Remote or Hybrid working
• 25 days paid holiday plus bank holidays
• One additional day of annual leave each year, up to 30 total days
• Your birthday off
• Mental health resources, wellbeing programs, and professional coaching
• Family-friendly policies
• Fitness and wellness budget
• MacBook Pro
• $200 home office setup budget
• Training and development budget

Additional benefits depending on location