Solutions Delivery Lead

Kratos Growth; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Fully remote work

Long-term growth opportunities

Job summary

Kratos Growth is seeking a Solutions Delivery Lead to own the first-ever client product build from brief to signed-off deliverable. You will coordinate with Client Success, Data Sourcing, Data Engineering and Visualization to bring the product to life, with hands-on data work and QA.

You will manage 2-4 Digital Analysts and contractors, ensure feasibility, and balance templated vs bespoke delivery. Remote-friendly, fast-paced environment.

Qualifications

• Hands-on with digital data sources (social listening, search keyword data, ratings & reviews).
• Write and maintain production Boolean queries in major tools within the last 2 years.
• Build search keyword lists from scratch with de-noising and bucketing.
• MDM/taxonomy work across product/brand taxonomy and category attributes.
• Background in consumer insights from agencies or client-side teams.
• Strong Excel skills: large data files, pivots and lookups.
• Ability to design and run the process; balance templated vs bespoke work.
• Experience with multi-market setups and non-Latin-script QA requirements.
• Familiarity with CPG/FMCG categories and familiarity with SQL.
• Experience in smaller companies or rewriting delivery processes.

Responsibilities

• Create, accept or reject briefs and interrogate scope with Client Success.
• Design data configuration and translate into concrete data-gathering requirements.
• Run the build end-to-end, directing 2-4 analysts and contractors.
• Run 4-6 concurrent setups, 3-5 weeks each (6-8 for complex multi-market builds).
• Write and test Boolean queries, build keyword lists, and perform QA against briefs.
• Sign-off on outputs and hand over to monthly refresh with docs.

Skills

Digital data sources

Boolean queries

Keyword lists

MDM taxonomy

Consumer insights

Advanced Excel

Process design

Multi-market setups

CPG/FMCG familiarity

SQL

Delivery process development

Tools

Brandwatch

Talkwalker

Sprinklr

NetBase

Meltwater

Semrush

Ahrefs

Google Trends

Keyword Planner

Databricks SQL

Job description

Our client's AI-powered consumer intelligence platform delivers strategic insights for global brands such as Coca Cola, Unilever, and Bayer. We're looking for a Solutions Delivery Lead to join their rapidly growing team.

The Role

You own the first-ever build of a product for a client, from creating and accepting the brief through to handing a signed-off, quality-assured deliverable to the monthly refresh team. You sit in Client Implementation, working alongside Client Success, Data Sourcing, Data Engineering and Visualisation. Many of the steps are executed by other teams. You are the person who holds the whole thing together and makes the product come to life for the first time. That means pressure-testing a commercial brief one hour, designing the data configuration the next, and writing Boolean yourself the hour after. This is a hands-on delivery role, not a project-management role. The reason you can commit to a client date is that you personally know whether the data supports the brief.

What You'll Do

Create, accept or reject briefs. Interrogate scope, category, markets and cadence with Client Success. Create the brief. Push back early where a brief is ambiguous or undeliverable. You have real veto on feasibility. If the data can't support it, that's your call and it stands. Commercial calls ('should we take this on anyway?') escalated, with delivery risk documented. Design the configuration (tools, categories, markets) and translate it into concrete data-gathering requirements with our Social, Search and eCom Data Leads. Run the build end to end, directing 2-4 Digital Analysts and a contractor pool without line-managing them. You'll typically run 4-6 concurrent setups, each 3-5 weeks (6-8 for complex multi-market builds). Get hands-on in the data. Write and test Boolean queries in Brandwatch/Talkwalker/Youscan, build and de-noise search keyword lists in Semrush/Ahrefs/Google Trends/Keyword Planner, and do MDM/taxonomy coding yourself. Own QA and sign-off. Check the first output against the original brief, cross-check dashboard numbers against underlying data, and tell Visualisation precisely what's wrong. Hand over cleanly to monthly refresh (configuration, decisions and known quirks written down) and you stay close for the first cycle or two. Turn bespoke into templated. Our delivery model is roughly 60% templated, 40% bespoke. Part of the job is spotting where a one-off should have been a pattern, and writing it up.

Must-haves

• 4+ years hands-on with digital data sources - social listening, search keyword data, ratings & reviews
• Writing and maintaining production Boolean queries in Youscan, Brandwatch, Talkwalker, Sprinklr, NetBase or Meltwater, within the last two years (syntax transfers; consuming someone else's dashboards doesn't)
• Building search keyword lists from scratch - expanding, de-noising, bucketing for a category
• MDM / taxonomy work you built yourself - product/brand taxonomy, category tree, attribute coding framework or review classification schema
• Consumer insights background - insights agency, social listening or MR vendor, or client-side CMI team
• Strong Excel skills (pivots, lookups, text functions, 100k+ row files)
• Comfortable building the process as you run it. Our model is half-built; you'll decide which half is which
• Preferred Multi-market setups (ES/FR/DE/BR-PT and beyond - you'll own non-Latin-script requirements and QA them, but native-speaking contractors write those queries)
• CPG / FMCG / OTC category familiarity
• SQL (Databricks SQL read-level - we'll train this in your first 60 days)
• Experience in a company under ~200 people, or having rewritten a delivery process rather than inherited one

What We Offer

• Fully remote: work from anywhere
• Competitive rates and a stable, long-term growth opportunitiy
• Be part of a leading-edge AI company