Delivery Operation Specialist-Mandarin Speaking

Fantuan 饭团; Boston (MA); On-site; USD 48,000 - 72,000; Full time

Job summary

Fantuan Boston is seeking a logistics coordinator to support the delivery team in a fast-paced environment. You will assist in recruitment, onboarding and performance reviews, while collaborating with operations and support staff. You will analyze delivery data to improve routing, timing and user experience, respond to emergencies, and complete tasks from supervisors.

Fluency in Chinese is preferred. We value innovative thinkers who can stay calm under pressure and coordinate across teams to

Qualifications

• Assist in the recruitment, training and performance review process of the delivery team.
• Improve the efficiency of the delivery team and the quality of user experience based on data analysis and statistics.
• Resolve emergency situations occurred during daily operations.
• Complete tasks assigned by supervisors.

Responsibilities

• Assist in the recruitment, training, and performance review process of the delivery team.
• Improve the efficiency of the delivery team and the quality of user experience based on data analysis and statistics.
• Resolve emergency situations occurred during daily operations.
• Complete tasks assigned by supervisors.

Skills

Innovative mindset

Execution skills

Verbal communication

Written communication

Coordination

Under pressure

Chinese language

Dispatching experience

Logistics experience

Job description

Fantuan was founded in Vancouver, Canada in 2014. With the mission of “life made easier,” we are a technology company that provides a one-stop platform connecting people and their local community. Fantuan operates in major cities across Canada, the United States, Australia, and the UK. As the world’s leading life service platform, we enable our users to unlock access to the richness of their neighborhood and the city. From food and grocery delivery to convenience and daily deals, Fantuan is bringing communities closer together than ever before.

Responsibilities:

• Assist in the recruitment, training, and performance review process of the delivery team.
• Improve the efficiency of the delivery team and the quality of user experience based on data analysis and statistics.
• Resolve emergency situations occurred during daily operations.
• Complete tasks assigned by supervisors.

Preferred Qualifications & Requirements:

• Possess an innovative mindset and strong execution skills.
• Have good verbal and written skills and good coordination and organization skills.
• Be able to work under pressure.
• Fluency in Chinese is preferred.
• Candidates with previous experience in dispatching and logistics industry are preferred.