Delivery Manager (Hybrid - GDL)

NTT DATA, Inc.; Santa Fe (NM); Hybrid; USD 49,000 - 65,000; Full time

Job summary

NTT DATA seeks an experienced Delivery Manager to oversee end-to-end delivery for GTCC projects in a hybrid Guadalajara setting. You will coordinate with cross-functional teams, drive governance, and manage risks to deliver on commitments while ensuring stakeholder satisfaction.

The role requires strong English and Spanish communication, prior experience with distributed teams, and proficiency in Jira/Confluence/Teams/MS Office.

Qualifications

• 5+ years in IT project delivery or related field.
• Experience managing multiple projects or portfolios of technology initiatives.
• Strong knowledge of Agile/Scrum and SDLC practices.
• Experience with governance, risk and issue management, and stakeholder communication.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to work with technical and business stakeholders.
• Experience with distributed or global teams.
• Strong English and Spanish communication skills.

Responsibilities

• Lead end-to-end delivery of assigned projects, ensuring scope, schedule, quality, and budget commitments.
• Serve as primary delivery point of contact for stakeholders and GTCC Champions.
• Monitor project health, risks, issues, dependencies, and action plans; escalate when needed.
• Coordinate with Scrum Masters, PMs, Tech Leads, and engineering teams for effective execution.
• Establish delivery governance, reporting, KPIs, and status updates for GTCC leadership.
• Identify delivery challenges and implement recovery or mitigation plans.
• Ensure teams follow defined delivery methodologies and quality standards.
• Support resource planning, capacity management, onboarding, and allocation across projects.
• Partner with technical and business stakeholders to resolve dependencies and impediments.
• Monitor stakeholder satisfaction and address concerns proactively.
• Promote continuous improvement in delivery processes and collaboration.
• Support employee engagement and address delivery-related challenges.

Skills

IT project delivery

Portfolio management

Agile / Scrum

Governance & risk management

Stakeholder communication

Distributed/global teams

English & Spanish communication

Bilingual English/Spanish

Education

PMP / PMI-ACP / Scrum Master / SAFe or equivalent certification

Tools

Jira

Confluence

Microsoft Teams

PowerPoint

Excel

Job description

Delivery Manager (Hybrid - GDL)

Delivery Lead

Location: Guadalajara (Hybrid-Office twice a week)

Organization: Global Technology Capability Center (GTCC)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a Delivery Manager (Hybrid - GDL) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Position Overview

The Delivery Lead will be responsible for managing the end-to-end delivery of an assigned portfolio of GTCC projects, ensuring successful execution across scope, quality, timelines, risks, resources, and stakeholder expectations. The role will serve as a key connection point between GTCC delivery teams, business stakeholders, Champions, and leadership. As the GTCC continues to scale, this role will provide dedicated delivery oversight to maintain high-quality service, strengthen stakeholder engagement, proactively manage delivery risks, and support a positive employee experience.

Key Responsibilities

• Lead end-to-end delivery of assigned projects and initiatives, ensuring commitments are met across scope, schedule, quality, and budget.
• Act as the primary delivery point of contact for project stakeholders and GTCC Champions.
• Monitor project health, dependencies, risks, issues, and action plans, escalating when appropriate.
• Coordinate with Scrum Masters, Project Managers, Technical Leads, and engineering teams to ensure effective execution.
• Establish and maintain delivery governance, reporting, KPIs, and status updates for GTCC leadership.
• Proactively identify delivery challenges and implement recovery or mitigation plans.
• Ensure teams follow agreed delivery methodologies, processes, and quality standards.
• Support resource planning, capacity management, onboarding, and allocation across projects.
• Partner with technical and business stakeholders to resolve dependencies and delivery impediments.
• Monitor stakeholder satisfaction and proactively address concerns or feedback.
• Promote continuous improvement across delivery processes, team collaboration, and service quality.
• Support employee engagement by identifying delivery-related challenges impacting team experience and working with leadership on solutions.
• Contribute to GTCC scaling initiatives, standardization, and adoption of best practices across projects.

Required Qualifications

• 5+ years of experience in IT project delivery, project management, service delivery, or a related discipline.
• Experience managing multiple projects or a portfolio of technology initiatives.
• Strong understanding of Agile/Scrum and software development lifecycle practices.
• Experience with project governance, risk and issue management, and stakeholder communication.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to work effectively with technical and business stakeholders.
• Experience working with distributed or global teams.
• Strong communication and presentation skills in English and Spanish.
• Proficiency with tools such as Jira, Confluence, Microsoft Teams, PowerPoint, and Excel.

Preferred Qualifications

• Experience working within a Global Capability Center, Shared Services, or IT outsourcing environment.
• Experience supporting automotive or other large enterprise clients.
• Experience with resource/capacity planning and financial tracking.
• PMP, PMI-ACP, Scrum Master, SAFe, or similar certification.
• Experience driving continuous improvement and operational excellence initiatives.

Success Measures

• On-time and high-quality project delivery.
• Effective management of risks, issues, dependencies, and escalations.
• Stakeholder and Champion satisfaction.
• Team engagement and employee experience.
• Accurate and timely delivery reporting and governance.
• Improved delivery consistency and scalability across the GTCC.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.