DevOps Engineer

NTT DATA, Inc.; Santa Fe (NM); On-site; USD 85,000 - 110,000; Full time

Job summary

NTT DATA, Inc. is seeking a DevOps Engineer to join our team in Mexico. This role focuses on building and operating scalable CI/CD pipelines, automating deployments, and ensuring reliability across development, testing, and production environments.

You will work with cross-functional teams to implement observability, security, and data governance practices, while contributing to automation, templates, and platform improvements in a SaaS/multi-client setup.

Qualifications

• Experience designing and maintaining CI/CD pipelines across multi-environment setups.
• Proficiency in Linux/Unix environments.
• Knowledge of monitoring and observability practices.
• Experience with SaaS or multi-client platform environments.

Responsibilities

• Design, implement, and maintain CI/CD pipelines across environments.
• Automate provisioning, configuration, and upgrades.
• Deploy MX environments across development, testing, and production stages.
• Ensure observability with monitoring, logging, and alerting.
• Support data lifecycle and security/compliance requirements.
• Collaborate with development, QA, product, and client teams.
• Troubleshoot incidents and perform root cause analysis (RCA).

Skills

Jenkins

GitLab CI

Azure DevOps

Git

Shell scripting

Python

Groovy

Linux/Unix

AWS

Oracle

PostgreSQL

Tools

FreeMarker (FTL)

Terraform

Ansible

Docker

Kubernetes

Monitoring tools

Job description

We are currently seeking a DevOps Engineer to join our team in Mexico, México (MX-MEX), Mexico (MX).

Key Responsibilities

1. CI/CD & Release Engineering
   • Design, implement, and maintain CI/CD pipelines to support continuous integration, testing, and deployment across multiple environments
   • Ensure pipeline stability, performance, and reliability, minimizing build failures and delays
   • Implement automated build, packaging, and deployment processes
   • Enforce version control best practices (branching strategies, tagging, artifact management)
   • Support release cycles, including validation, smoke testing, and rollback strategies
2. Automation
   • Plan & Code Templates stored in Git repositories alongside application code, allowing template updates to be version-controlled, code-reviewed, and tracked
   • Automate environment provisioning, configuration, and upgrades
   • Build reusable automation components to improve scalability and consistency
   • Reduce manual operations through process automation and scripting
3. Environment & Platform Management
   • Deploy and manage MX environments across development, testing, and production stages
   • Handle environment lifecycle:
     • Provisioning
     • Configuration
     • Upgrades & patching
     • Decommissioning
   • Ensure environments are standardized, reproducible, and compliant
   • Support multi-client and multi-environment setups in SaaS or hybrid models
4. Monitoring, Observability & Reliability (SRE mindset)
   • Implement and maintain:
     • Monitoring
     • Logging
     • Alerting
   • Ensure end-to-end observability of platforms and pipelines
   • Perform root cause analysis (RCA) on incidents
   • Contribute to improving system reliability, SLAs, and operational KPIs
5. Data & Environment Operations
   • Manage environment data lifecycle:
     • Data provisioning
     • Data masking for non-prod environments
     • Data sampling and reduction
   • Support database operations:
     • Migration
     • Sanitization
     • Reconciliation
   • Ensure compliance with security and data governance requirements
6. Incident & Support Management
   • Act as a technical escalation point for environment and platform incidents
   • Troubleshoot complex issues across infrastructure, pipelines, and environments
   • Coordinate with support and product teams for resolution
   • Ensure proper documentation and knowledge sharing
7. Collaboration & Delivery Enablement
   • Collaborate with:
     • Development teams (integration into CI/CD pipelines)
     • QA teams (test automation and environment consistency)
     • Product teams (release readiness and constraints)
     • Client teams (technical coordination and delivery)
   • Contribute to smooth delivery across project lifecycle
8. Continuous Improvement & Best Practices
   • Promote DevOps principles:
     • Automation-first
     • Continuous integration & delivery
     • Shift-left testing
   • Identify inefficiencies and propose improvements
   • Contribute to:
     • Internal tooling
     • Documentation
     • Standardization efforts
   • Share knowledge and support onboarding of new team members

Required Skills & Experience

• Technical Skills
  • CI/CD tools: Jenkins, GitLab CI, Azure DevOps
  • Version control systems: Git (advanced usage)
  • Proficiency in template engines, specifically FreeMarker (FTL)
  • Scripting: Shell, Python, Groovy
  • Operating systems: Linux/Unix
  • Cloud platforms: AWS (preferred), Azure/GCP is a plus
  • Databases: RDBMS (Oracle, PostgreSQL, or similar)
• DevOps & Platform Expertise
  • Experience building and operating CI/CD pipelines in complex environments
  • Knowledge of monitoring and observability tools
  • Exposure to SaaS / distributed architectures
• Soft Skills
  • Strong analytical and troubleshooting skills
  • Ability to work under pressure in production environments
  • Clear communication with both technical and non-technical stakeholders
  • Team-oriented with strong collaboration mindset
  • Proactive and continuous improvement mindset
• Experience
  • 1-2 years of experience in DevOps, CI/CD
  • Hands‑on experience in production or client-facing environments preferred

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.

NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.