Delivery Manager - F&A

Virrtue; Dallas (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

Virrtue is seeking a Delivery Manager based in Dallas, TX to oversee seamless service delivery to clients. The ideal candidate should have over 14 years of relevant experience, particularly in managing customer relationships and leading service delivery teams.

Responsibilities include ensuring high-quality delivery, improving processes based on customer feedback, and managing budgets effectively. A Master’s degree in Finance and professional certifications like CA or CPA are advantageous.

Qualifications

• 14+ years of relevant experience in delivery management.
• Experience in leading service delivery teams and managing conflicts.
• Strong analytical skills to troubleshoot delivery issues.

Responsibilities

• Ensure seamless delivery of services to clients.
• Oversee project teams and manage customer onboarding.
• Analyze customer feedback to improve services.

Skills

Customer relationship management

Problem solving

Decision making

KPI tracking

Budget management

Education

Master’s degree in M.com / MBA Finance

CA / CMA / CPA

Job description

Job Description

A Delivery manager is responsible for ensuring seamless delivery of services to clients, overseeing project teams, rectifying reliability issues, problem solving, decision making, monitoring progress, tracking KPIs, and managing budgets.

Key Responsibilities

• Maintaining positive relationships with existing and new customers and providing excellent customer experience and business growth.
• Identifying customer needs and overseeing service delivery within business needs.
• Managing customer onboarding and transition life cycle.
• Analyzing and troubleshooting delivery issues and managing a delivery team to ensure timely and accurate customer deliveries.
• Leading the service delivery team, managing conflicts and ensuring processes and tasks are carried out efficiently.
• Determining ways to reduce costs and effectively manage FTE within budget without impacting customer satisfaction.
• Assessing customer feedback and using creativity to establish, improve and refine services.
• Building partnerships and liaising with team leaders to determine delivery criteria and solutions for arising issues.
• Developing appropriate key performance indicators to monitor and drive business performance.
• Providing monthly/quarterly high‑quality MIS for management review and analysis.

Education

• Master’s degree in M.com /MBA Finance (advantageous).
• CA / CMA / CPA preferred.

Experience Required

14+ years.

Shift Timings

US shift (06:30 PM - 03:30 AM).

Work Type

Work from office.

Location

Ambattur IE, Chennai
4300 Alpha Road, Suite 200
Dallas, TX, 75244

Contact

Phone: [phone]