Delivery Manager

mission-us; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote First Environment (US Based)

Medical, Dental, Vision

401K, 401K Match

Life and Disability Benefits

Unaccrued Paid Time Off

11 Paid Holidays

Employee Discounts

Employee Assistance Program

Educational Assistance Program

Employee Referral Program

Paid Parental Leave

Job summary

Mission Underwriting Services is hiring a Delivery Manager to coordinate and manage the successful delivery of projects, products, and technology initiatives in a remote-first environment. You will partner with cross-functional teams and vendors to ensure on-time, in-scope, and high-quality outcomes.

You will lead roadmap, dependencies, risk management, and progress updates while maintaining strong relationships with internal stakeholders and clients.

Qualifications

• Manage day-to-day delivery of products and technology initiatives.
• Coordinate cross-functional teams including technology, operations, business, and vendors.
• Facilitate project meetings, document decisions, and track deliverables, risks and issues.

Responsibilities

• Identify delivery risks, resource constraints, and potential delays.
• Develop mitigation plans and escalate significant delivery concerns.
• Clarify requirements, priorities, acceptance criteria, and delivery expectations with teams.
• Develop and refine processes to create more efficient and repeatable project delivery.
• Monitor resource utilization and communicate variances.
• Support vendor relationships by tracking deliverables and performance expectations.
• Provide regular updates, dashboards, and KPIs to leadership.

Skills

Project management

Delivery management

Communication

Organizational skills

Analytical thinking

Vendor management

Stakeholder management

Meeting facilitation

PM tools

Agile/Waterfall knowledge

Education

Bachelor's degree in related field

Tools

Azure DevOps

Jira

Trello

Asana

Job description

About Mission Underwriting Services

At Mission Underwriters, we provide the capital, issuing paper, and reinsurance access you need to launch your own Program Administrator (PA) business quickly and efficiently. We offer non-recourse capital for qualified underwriters, giving you a manageable risk profile with potential equity upside. By taking care of administrative complexities like compliance, risk management, accounting, and HR, we free you to focus on what you do best underwriting and distribution. Our turnkey platform gets you into the market in just a few months, minimizing disruption to your key relationships. With access to our network of highly rated issuing carriers and reinsurance partners, you can secure coverage with less stress and uncertainty. Built from the ground up, our purpose-driven technology simplifies workflows, enhances responsiveness, and eliminates the burden of outdated legacy systems.

About Mission Underwriting Services

At Mission Underwriters, we provide the capital, issuing paper, and reinsurance access you need to launch your own Program Administrator (PA) business quickly and efficiently. We offer non-recourse capital for qualified underwriters, giving you a manageable risk profile with potential equity upside. By taking care of administrative complexities like compliance, risk management, accounting, and HR, we free you to focus on what you do best underwriting and distribution. Our turnkey platform gets you into the market in just a few months, minimizing disruption to your key relationships. With access to our network of highly rated issuing carriers and reinsurance partners, you can secure coverage with less stress and uncertainty. Built from the ground up, our purpose-driven technology simplifies workflows, enhances responsiveness, and eliminates the burden of outdated legacy systems.

What We Offer

• Remote First Work Environment (US Based)
• Medical, Dental, Vision
• 401K, 401K Match
• Life and Disability Benefits
• Unaccrued Paid Time Off
• 11 Paid Holidays
• Employee Discounts
• Employee Assistance Program
• Educational Assistance Program
• Employee Referral Program
• Paid Parental Leave

Purpose

The Delivery Manager is responsible for coordinating and managing the successful delivery of projects, products, and technology initiatives. This role partners with cross-functional teams and external vendors to ensure initiatives are completed on time, in scope, and with high quality. The Delivery Manager maintains department Roadmap, dependencies, identifies delivery risks, and provides clear progress updates to stakeholders. This individual serves as a key point of coordination among technology, operations, business partners, clients, and vendors throughout the delivery lifecycle.

Essential Duties/Functions

• Manage the day-to-day delivery of assigned products, services, and technology initiatives, ensuring alignment with established timelines, scope, and quality expectations.
• Coordinate activities across technology, operations, business, vendor, and other cross-functional teams.
• Facilitate project meetings, document decisions, and track deliverables, action items, risks, and issues through completion.
• Proactively identify delivery risks, resource constraints, competing priorities, and potential delays.
• Develop mitigation plans and elevate significant delivery concerns to the appropriate stakeholders.
• Partner with business and technology teams to clarify requirements, priorities, acceptance criteria, and delivery expectations.
• Develop and refine processes to create more efficient and repeatable project delivery.
• Monitor resource utilization, identifying and communicating potential variances.
• Support vendor relationships by tracking deliverables, service commitments, contractual obligations, and performance expectations.
• Participate in vendor performance reviews and document opportunities for service, quality, and delivery improvement.
• Maintain strong working relationships with internal stakeholders, clients, business partners, and vendors.
• Provide regular delivery updates, dashboards, and performance reports to leadership and relevant stakeholders.
• Track delivery metrics and key performance indicators, including schedule performance, quality, risks, issues, and vendor performance.
• Identify opportunities to improve delivery processes, operational efficiency, communication, documentation, and stakeholder visibility.
• Support the implementation of standardized delivery practices, tools, templates, and reporting processes.
• Ensure project documentation is accurate, current, organized, and accessible to appropriate stakeholders.
• Ensure assigned delivery activities comply with applicable regulatory requirements, contractual obligations, company policies, and industry standards.
• Perform other duties and participate in special projects as assigned.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Project Management, or a related field, or an equivalent combination of education and relevant experience.
• Five or more years of experience in delivery management, project management, program coordination, technology delivery, vendor management, or a related field.
• Demonstrated experience managing multiple projects or workstreams with competing timelines and priorities.
• Experience developing and maintaining project plans, schedules, status reports, risk logs, and delivery documentation.
• Demonstrated ability to coordinate cross-functional teams and move deliverables forward without direct authority.
• Experience identifying project risks, resolving delivery issues, and escalating concerns appropriately.
• Working knowledge of project delivery methodologies, tools, and best practices.
• Ability to travel up to 20% of the year.

Preferred Qualifications

• Experience within the commercial insurance, property and casualty insurance, insurtech, or financial services industries.
• Experience supporting technology or product delivery.
• Experience using AI tools
• Experience managing or coordinating third-party vendors and service providers.
• Project Management Professional, Certified ScrumMaster, Agile, or comparable project management certification.
• Familiarity with regulatory and compliance requirements within the insurance industry.

Knowledge, Skills, And Abilities

• Strong project and delivery management skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to establish clear priorities, maintain accountability, and follow through on commitments.
• Ability to collaborate effectively with stakeholders at multiple levels of the organization.
• Strong analytical and problem-solving skills.
• Ability to identify delivery risks and develop practical mitigation plans.
• Experience preparing project status reports, dashboards, performance metrics, and leadership updates.
• Working knowledge of project management platforms such as Azure Devops, Jira, Trello, Asana, or similar tools.
• Understanding of Agile, Waterfall, or hybrid delivery methodologies.
• Working knowledge of vendor performance management and contractual service expectations.
• Basic knowledge of budget tracking, forecasting, and resource planning.
• Ability to facilitate productive meetings, resolve competing priorities, and drive decisions.
• Ability to work independently in a remote environment while remaining highly collaborative and responsive.
• Sound judgment and the ability to handle confidential or sensitive business information appropriately.

Working Conditions

• Requires a quiet work environment with regular sitting at a computer for extended periods of time.
• Occasional walking and standing, and lifting of up to 10 lbs.
• Regular use of hands and fingers.
• Frequent talking or hearing.
• Vision requirements: Close, distance, color, peripheral, focus and depth perception.

Additional Information

This is a remote position. Planned, in-office activities may be required on occasion (typically 2-4x per year).

You must live in the United States and be authorized to work in the United States without requirement of employment sponsorship/visa.