Project Manager
mission-us
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Benefits offered by this job
Job summary
Mission Underwriters is seeking a Project Manager to lead complex, cross-functional initiatives within a fast-paced insurtech environment. You will drive planning through implementation, ensuring delivery within scope, schedule, budget, and quality targets while coordinating insurance operations, underwriting, product, technology, and finance teams.
Successful candidates will bring disciplined PM practices, business acumen, and the ability to influence across functions.
Qualifications
- Bachelor's degree required or equivalent experience.
- 5+ years of project management experience leading cross-functional initiatives.
- Experience presenting to senior leaders and managing budgets and risks.
Responsibilities
- Lead complex projects from initiation through implementation and closeout.
- Establish governance, scope, milestones, and success metrics.
- Translate business objectives into actionable project plans with clear ownership.
- Manage scope, schedule, budget, risk, and expected business outcomes.
- Provide regular status updates to executives and stakeholders.
- Coordinate cross-functional teams across operations, underwriting, product, and technology.
Skills
Education
Tools
Job description
At Mission Underwriters, we provide the capital, issuing paper, and reinsurance access you need to launch your own Program Administrator (PA) business quickly and efficiently. We offer non-recourse capital for qualified underwriters, giving you a manageable risk profile with potential equity upside. By taking care of administrative complexities like compliance, risk management, accounting, and HR, we free you to focus on what you do best underwriting and distribution. Our turnkey platform gets you into the market in just a few months, minimizing disruption to your key relationships. With access to our network of highly rated issuing carriers and reinsurance partners, you can secure coverage with less stress and uncertainty. Built from the ground up, our purpose-driven technology simplifies workflows, enhances responsiveness, and eliminates the burden of outdated legacy systems.
- Remote First Work Environment (US Based)
- Medical, Dental, Vision
- 401K, 401K Match
- Life and Disability Benefits
- Unaccrued Paid Time Off
- 11 Paid Holidays
- Employee Discounts
- Employee Assistance Program
- Educational Assistance Program
- Employee Referral Program
- Paid Parental Leave
At Mission Underwriters, we provide the capital, issuing paper, and reinsurance access you need to launch your own Program Administrator (PA) business quickly and efficiently. We offer non-recourse capital for qualified underwriters, giving you a manageable risk profile with potential equity upside. By taking care of administrative complexities like compliance, risk management, accounting, and HR, we free you to focus on what you do best underwriting and distribution. Our turnkey platform gets you into the market in just a few months, minimizing disruption to your key relationships. With access to our network of highly rated issuing carriers and reinsurance partners, you can secure coverage with less stress and uncertainty. Built from the ground up, our purpose-driven technology simplifies workflows, enhances responsiveness, and eliminates the burden of outdated legacy systems.
- Remote First Work Environment (US Based)
- Medical, Dental, Vision
- 401K, 401K Match
- Life and Disability Benefits
- Unaccrued Paid Time Off
- 11 Paid Holidays
- Employee Discounts
- Employee Assistance Program
- Educational Assistance Program
- Employee Referral Program
- Paid Parental Leave
The Project Manager is accountable for the successful delivery of complex, cross-functional business and technology initiatives within a fast-paced Insurtech environment. This position leads projects from planning through implementation, transition, and closeout, ensuring that intended business outcomes are achieved within approved scope, schedule, budget, quality, and risk parameters. The Project Manager provides structure and leadership across multidisciplinary teams that may include insurance operations, underwriting, product, technology, data, finance, compliance, legal, and external partners. This individual is accountable for planning, coordinating, governing, and delivering projects including driving execution, facilitating critical decisions, managing competing priorities, and maintaining accountability across all levels of the project. Successful candidates will combine disciplined project management expertise with business acumen, sound judgment, and the ability to lead through influence in an evolving, technology-enabled insurance organization.
- Lead complex business, operational, product, and technology projects from initiation through implementation and closeout.
- Establish the project governance and delivery structure, scope, objectives, success measures, milestones, and implementation approach.
- Translate strategic business objectives into actionable project plans with clearly defined deliverables, owners, dependencies, and timelines.
- Assume accountability for overall project performance, including scope, schedule, budget, quality, risk, and business outcomes.
- Drive project execution across cross-functional teams, ensuring that commitments are understood, monitored, and completed.
- Maintain delivery momentum by identifying obstacles, resolving conflicts, and facilitating timely decisions.
- Evaluate project performance and implement corrective actions when results deviate from approved plans.
- Ensure projects transition successfully into ongoing business operations, with clear ownership and support models following implementation.
- Define, validate, and manage project scope in partnership with executive sponsors, business owners, and key stakeholders.
- Develop and maintain integrated project plans that account for business, operational, technical, vendor, and regulatory dependencies.
- Establish realistic schedules based on project complexity, resource capacity, organizational priorities, and implementation requirements.
- Develop, manage, & monitor project budgets, forecasts, vendor costs, and financial performance, as applicable.
- Assess the impact of requested changes to scope, schedule, cost, resources, risk, and anticipated benefits.
- Lead formal change-control processes and obtain appropriate stakeholder approval before implementing material changes.
- Provide transparent reporting on project health, financial status, delivery risks, and forecasted outcomes.
- Proactively identify, assess, and manage project risks, issues, assumptions, constraints, and dependencies.
- Develop mitigation, contingency, & recovery plans for risks that could affect delivery or business outcomes.
- Evaluate the business impact and urgency of project issues and drive timely resolution with accountable owners.
- Escalate significant decisions, risks, resource constraints, and delivery concerns to project sponsors & PMO leadership.
- Monitor dependencies across projects, systems, business areas, vendors, and implementation workstreams.
- Apply sound judgment to balance speed, quality, cost, risk, & business value when recommending a course of action.
- Maintain clear decision, risk, issue, & change records throughout the project lifecycle.
- Serve as the primary delivery leader and central point of accountability for assigned projects.
- Establish productive working relationships with executive sponsors, business leaders, subject matter experts, technology teams, vendors, and implementation partners.
- Clarify roles, decision rights, escalation paths, & stakeholder expectations at the beginning of each project.
- Provide concise, decision-oriented updates to executives, steering committees, & governance groups.
- Present project recommendations, alternatives, tradeoffs, risks, & business impacts in a clear & actionable manner.
- Facilitate alignment when stakeholders have competing goals, priorities, or perspectives.
- Build consensus & secure decisions necessary to maintain project progress.
- Manage stakeholder expectations throughout the project lifecycle & communicate changes proactively.
- Lead multidisciplinary project teams across insurance operations, underwriting, product, technology, data, finance, legal, compliance, & other business functions.
- Establish a culture of accountability, collaboration, transparency, & results within the project team.
- Define project roles and responsibilities and ensure team members understand their commitments.
- Partner with functional leaders to secure qualified project resources & address competing capacity demands.
- Facilitate effective collaboration between business & technology teams.
- Hold workstream leaders & project contributors accountable for agreed deliverables & deadlines.
- Support productive conflict resolution & remove barriers that could affect team performance or delivery.
- Provide project direction without relying on formal supervisory authority.
- Lead initiatives involving insurance platforms, digital products, workflow automation, systems integration, data solutions, operational transformation, or customer-facing technology.
- Partner with product, engineering, data, quality assurance, information security, & business teams throughout the delivery lifecycle.
- Coordinate business and technical workstreams to ensure requirements, solution design, testing, implementation & operational readiness remain aligned.
- Ensure that business requirements & expected outcomes are understood & traceable throughout project delivery.
- Manage project activities across Agile, Waterfall, & hybrid delivery models based on the needs of the initiative.
- Coordinate release planning, testing readiness, deployment activities, implementation support, & post-launch stabilization.
- Work with appropriate partners to ensure projects consider security, privacy, compliance, data integrity, & operational-resilience requirements.
- Support the successful integration of third-party platforms & external technology partners.
- Develop an understanding of the insurance processes, products, controls, & operating models affected by each project.
- Partner with underwriting, operations, claims, finance, actuarial, compliance, legal, & technology stakeholders as required by the initiative.
- Ensure relevant regulatory, contractual, audit, security, & compliance considerations are incorporated into project plans.
- Identify operational impacts resulting from changes to systems, workflows, products, data, or business processes.
- Coordinate with control functions to obtain required reviews, approvals, & documentation.
- Promote solutions that improve scalability, data quality, operational efficiency, customer experience, & business performance.
- Ensure project teams appropriately document material decisions, requirements, controls, & approvals.
- Manage project activities involving software providers, consultants, implementation partners, & other third parties.
- Integrate vendor plans, milestones, dependencies, & deliverables into the overall project plan.
- Monitor vendor performance against contractual commitments, project requirements, delivery dates, and quality expectations.
- Facilitate resolution of vendor-related risks, delivery gaps, & dependency issues.
- Partner with procurement, legal, information security, finance, & business owners throughout vendor selection & implementation activities.
- Review vendor recommendations & challenge assumptions when necessary to protect project objectives.
- Escalate material vendor performance concerns & support the development of corrective-action plans.
- Assess how project outcomes will affect employees, customers, partners, workflows, systems, controls, & organizational responsibilities.
- Integrate change management, communication, training, adoption, & business-readiness activities into the overall delivery plan.
- Partner with business leaders & change management resources to identify impacted stakeholder groups & adoption risks.
- Ensure impacted teams are prepared to operate new processes, systems, products, or capabilities before implementation.
- Establish implementation-readiness criteria & facilitate go-live decisions with project sponsors & operational owners.
- Monitor adoption, stabilization & early performance following implementation.
- Ensure ownership is formally transitioned to the appropriate business & operational teams.
- Establish project governance that supports effective oversight, timely decisions, & clear accountability.
- Lead steering committee meetings, executive reviews, project working sessions & delivery checkpoints.
- Develop accurate project status reports, executive presentations, dashboards, forecasts, & decision materials.
- Provide objective assessments of project health rather than relying solely on completed activities or reported progress.
- Monitor delivery performance against approved scope, schedule, budget, quality, risk, & benefit expectations.
- Ensure project records & approvals meet PMO governance & documentation requirements.
- Conduct project closeout reviews & capture lessons learned, delivery insights, & improvement opportunities.
- Contribute to the continued development of PMO standards, methodologies, governance practices, & portfolio reporting.
- Bachelor’s degree in Business Administration, Project Management, Information Systems, Technology, Finance, Insurance, or a related field, or an equivalent combination of education and relevant experience.
- Five or more years of project management experience, including direct accountability for complex, cross-functional initiatives.
- Demonstrated experience leading projects through the complete lifecycle, from business case and planning through implementation and closeout.
- Experience managing project scope, schedules, budgets, resources, risks, issues, dependencies, vendors, & organizational change.
- Demonstrated success leading teams and driving accountability without direct supervisory authority.
- Experience presenting project status, recommendations, risks, & decisions to senior leaders & executive stakeholders.
- Strong knowledge of project management principles, methodologies, governance practices, & delivery controls.
- Experience with Agile, Waterfall, & hybrid project delivery approaches.
- Strong analytical, financial, organizational, facilitation, negotiation, & problem-solving skills.
- Excellent written & verbal communication skills, including the ability to communicate complex information clearly to both business & technical audiences.
- Proficiency with Microsoft Office applications & enterprise project management or work-management platforms.
- Ability to lead multiple priorities in a fast-paced, evolving, & geographically distributed environment.
- Project Management Professional, PMI Agile Certified Practitioner, Certified ScrumMaster, SAFe, or comparable professional certification.
- Experience delivering projects within an Insurtech, insurance carrier, managing general agent, financial services, or regulated technology environment.
- Knowledge of commercial insurance, specialty insurance, underwriting, policy administration, claims, billing, finance, or insurance distribution processes.
- Experience leading insurance platform implementations, digital transformation, workflow automation, systems integration, or data initiatives.
- Familiarity with policy administration, underwriting, customer relationship management, claims, billing, finance, or data platforms.
- Experience working with software development, product management, data, information security, & quality-assurance teams.
- Experience managing third-party software providers, consultants, & implementation partners.
- Familiarity with regulatory, privacy, cybersecurity, audit, & operational-control considerations in a regulated environment.
- Experience developing business cases, project budgets, financial forecasts, or benefit-realization measures.
Takes ownership of project results and maintains focus on measurable business outcomes, not simply the completion of project activities.
Understands how projects support organizational priorities, operating objectives, customer needs, financial performance, and long-term business strategy.
Provides direction, establishes accountability, and drives results across teams without requiring formal reporting authority. Experience facilitating strategic workshops and executive sessions.
Communicates project health, decisions, risks, and recommendations succinctly and credibly to senior leadership. Ability to tailor communication style and content to different organizational levels and functional areas.
Evaluates competing priorities, tradeoffs, available information, and potential consequences to facilitate timely decisions.
Anticipates obstacles, assesses business impact, and implements proportionate mitigation and contingency strategies.
Understands project budgets, cost drivers, forecasts, vendor expenses, and the financial implications of delivery decisions.
Builds trust, navigates differing viewpoints, maintains alignment, and manages expectations across diverse stakeholder groups. Skilled at storytelling with data to drive stakeholder engagement and action.
Communicates effectively with technical teams and understands the delivery implications of systems, integrations, data, security, testing, and deployment activities.
Maintains structure and delivery discipline while responding effectively to changing business priorities, requirements, and market conditions.
Identifies lessons, strengthens delivery practices, and promotes scalable project management standards across the organization.
- Operates in a collaborative, fast-paced, remote work environment.
- Works regularly with employees, leaders, vendors, and business partners across functions and time zones.
- Manages multiple priorities while maintaining accuracy, responsiveness, and sound judgment.
- Uses virtual collaboration, project management, reporting, and communication tools extensively.
- May occasionally work outside standard business hours to support critical deadlines, production implementations, or geographically distributed teams.
- May require occasional travel for project meetings, implementation activities, or company events.
- Lead high-impact projects that support the continued growth and evolution of a technology-enabled insurance organization.
- Work at the intersection of insurance expertise, operational transformation, data, and technology.
- Partner with senior leaders and cross-functional teams to solve complex business challenges.
- Influence how enterprise projects are governed, delivered, and measured.
- Help develop scalable business capabilities, modern insurance solutions, and improved stakeholder experiences.
- Join an organization that values accountability, collaboration, innovation, and continuous improvement.
This is a remote position. Planned, in-office activities may be required on occasion (typically 2-4x per year).
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