Delivery Manager

five9; United States; Remote; USD 99,000 - 143,000; Full time

Benefits offered by this job

Fully remote in many regions

Equity-style shares

Bonus scheme

10% flex benefit

Meal allowance

Medical and life insurance

25 days of annual leave and publichols

Job summary

Five9 is seeking a senior release leader to orchestrate end-to-end software release management in a cloud environment. You will partner with engineering, product, operations, customer support, and senior leadership to ensure on-time, high-quality deployments with minimal disruption.

You will define schedules, coordinate cross-functional teams, and own the full release lifecycle from planning to post-release validation.

Qualifications

• Significant experience managing multiple software releases in parallel.
• Expertise applying Agile, Scrum, or comparable methodologies to plan and execute releases.
• Track record of spotting and resolving risks early, backed by strong analytical judgment.
• Ability to stay calm and solution-oriented under pressure with minimal guidance.
• Excellent communication skills for translating technical detail to non-technical stakeholders.

Responsibilities

• Define and run release schedules that align with business priorities and deadlines.
• Coordinate development, QA, operations, and support teams across the release pipeline and certify each rollout.
• Own the full release lifecycle from planning through post-release validation.
• Prioritize release contents with product management and engineering based on business objectives and customer impact.
• Proactively surface risks and bottlenecks and lead mitigation to keep deliveries on track.
• Serve as the central point of contact for stakeholders, communicating progress, blockers, and risks at every level.
• Track KPIs such as release frequency, deployment success, and post-release defect rates, and drive measurable improvements.
• Steward change management, version control, configuration management, and tooling (e.g., Jira, GitLab, feature flagging platforms).

Skills

Release management

Agile methodologies

Risk analysis

Communication

Expectation management

Education

Bachelor's degree or equivalent in a relevant discipline

Tools

Jira

GitLab

Feature flagging platforms

Job description

Role overview

A senior delivery leadership role orchestrating end-to-end software release management for a cloud software organization that ships to production on a regular cadence. The position partners with engineering, product, operations, customer support, and senior leadership to ensure releases land on time, with quality, and with minimal disruption.

Responsibilities

• Define and run release schedules that align with business priorities and deadlines.


• Coordinate development, QA, operations, and support teams across the release pipeline and certify each rollout.


• Own the full release lifecycle from planning through post-release validation.


• Prioritize release contents with product management and engineering based on business objectives and customer impact.


• Proactively surface risks and bottlenecks and lead mitigation to keep deliveries on track.


• Serve as the central point of contact for stakeholders, communicating progress, blockers, and risks at every level.


• Track KPIs such as release frequency, deployment success, and post-release defect rates, and drive measurable improvements.


• Steward change management, version control, configuration management, and tooling (e.g., Jira, GitLab, feature flagging platforms).

Requirements

• Significant experience managing multiple software releases in parallel.


• Expertise applying Agile, Scrum, or comparable methodologies to plan and execute releases.


• Track record of spotting and resolving risks early, backed by strong analytical judgment.


• Ability to stay calm and solution-oriented under pressure with minimal guidance.


• Excellent communication skills for translating technical detail to non-technical stakeholders.


• Skill in managing expectations, negotiating timelines, and aligning diverse parties on shared outcomes.


• Bachelor's degree or equivalent in a relevant discipline.

Nice to have

• History of building strong working relationships at every organizational level.


• Demonstrated focus on metrics-driven process refinement.

Benefits and work setup

• Fully remote for candidates outside Porto-area municipalities, with in-office three days per week for those located in those municipalities.


• Equity-style shares, bonus scheme, 10% flex benefit, meal allowance, medical and life insurance, plus 25 days of annual leave and public holidays.