Delivery Manager

Lucid Motors; Rutherford (NJ); On-site; USD 91,000 - 126,000; Full time

Job summary

At a leading luxury electric vehicle company, the Delivery Manager oversees all new vehicle deliveries. This role involves managing a delivery team and ensuring seamless transactions and customer service. You will have the opportunity to create a positive impact by enhancing customer satisfaction and team growth in a dynamic environment.

Benefits

Medical, dental, and vision insurance

401(k)

Vacation

Disability insurance

Equity program participation

Qualifications

• 4-8 years in a leadership role in automotive, transportation or logistics.
• Experience with Salesforce and report analysis.
• Ability to lead customer-oriented teams toward achieving targets.

Responsibilities

• Oversee vehicle deliveries and trade-ins managing a team.
• Ensure compliance with state and local practices.
• Handle customer escalations and operational planning.

Skills

Problem-Solving

Team Leadership

Customer Service

Collaboration

Time Management

Education

Bachelor's degree

High School degree or GED

Tools

Salesforce

Microsoft Office

Job description

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Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

As a Delivery Manager, you will be responsible for overseeing all new vehicle deliveries, lease-returns, and trade-ins from your facility as well as onsite inventory. You will lead a team of Delivery Associates and Vehicle Operations Specialists ensuring seamless transactions and exceptional service from start to finish. This role is responsible for ensuring state and local compliance, implementation of internal business practices, and accurate completeness of every customer transaction. This is a critical role to ensure customer expectations and timelines are met in order to execute on successful customer delivery operations.

Team Management And Development

• Lead field Delivery team, ensuring seamless transactions and exceptional customer service.
• Ensure smooth transitions across all stages of the delivery process—financial clearance, documentation handling, and delivery ceremonies—in collaboration with Field Sales, Lucid Financial Services and logistics partners.
• Ensure highest level of accuracy of every transaction before handing over vehicle.
• Lead the professional growth of the Delivery team through one-on-one coaching, training, group discussions, role-playing exercises, and other effective coaching methods to achieve superior customer satisfaction.
  
  

Trade-In & Inventory Management

• Handle customer trade-ins, titling paperwork, and transferring of non-Lucid trade in vehicles through a 3rd party
• Managing the intake of trade in vehicle and leveraging sound judgement in confirming the condition of trade-in
• Partner with Remarketing team and handle Pre-Delivery Inspections on Lucid trade in and upgrades
• Manage and oversight of the flow and forecasting of Lucid vehicles and requesting of additional inventory
• Manage quality and condition of vehicle inventory and readiness
  
  

Problem-Solving & Decision-Making

• Identify and remove technical, operational, and organizational barriers. Propose solutions using a business-oriented mindset and confidently utilize Salesforce reporting and analytics.
• Handle and manage any customer escalations that may arise at the time of delivery
  
  

Operational Planning

• Manage customer delivery pipeline, ensuring prompt pairing of customers with Delivery Associates
• Excel in operations and planning sharing performance insights with the team and implementing corrective actions for deviations.
• Support vehicle deliveries when Delivery Associates if capacity issue arise
• Assist with daily operations as needed
  
  

Brand Standards

• Ensure consistent execution of Lucid’s marketing and visual presentation
• Responsible for how the customer will experience and interpret the Lucid brand through the delivery experience
• Ensure every touch point of the delivery process is frictionless and seamless
  
  

Customer Relationship Management

• Adapt problem-solving techniques to accommodate diverse customer needs and build strong collaborations with Lucid Financial Services and other internal and external stakeholders.
  
  

Qualifications

• 4- 8 years of experience in a leadership role within the automotive, transportation or logistics industry.
• Bachelor’s degree or equivalent work experience in business, sales, or a related field preferred. High school degree or GED required.
• Proven ability to lead a team of sales and/or process-focused professionals in achieving targets.
• Strong problem-solving abilities. Can identify technical, operational, and organizational roadblocks and provide solutions.
• Business owner mindset with the ability to analyze reports and use our CRM program, Salesforce, with confidence.
• Experience making data driven decisions and holding team accountable to KPI’s
• Adept at nurturing, developing, and leading exceptional customer-oriented teams.
• Strong cross functional collaborative skills, specifically with sales and service teams.
• Demonstrated experience in fostering an inclusive and collaborative team environment.
• Willingness to work weekends and extended retail hours, particularly at month or quarter ends.
• Current Driver's license and ability to obtain a DMV Salesperson License where required.
• Skilled in Microsoft Office and Salesforce
• Capable of physical tasks such as twisting, bending, squatting, reaching, and standing for extended periods, with or without reasonable accommodations.
  
  

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

Base Pay Range (Annual)

$91,100—$125,290 USD

By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing

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