Delivery Manager

Tata Consultancy Services; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Leave: Parental Leaves

Insurance Options: Auto & Home

Job summary

Tata Consultancy Services seeks an experienced On-Site Delivery Manager to oversee end-to-end IT project delivery at client locations. You will be the primary client contact, ensuring successful execution, high customer satisfaction, and alignment with business goals.

Responsibilities include managing on-site delivery, coordinating with offshore teams, leading stakeholders, and maintaining budget and timelines. Strong SDLC, Agile, and Waterfall knowledge required; PMP/PRINCE2 would be a plus.

Qualifications

• Bachelor’s degree in CS/IT/Engineering or related field.
• 8–15 years IT services experience with 3–5 years in delivery management.
• Proven experience managing client-facing on-site IT projects.
• Strong understanding of SDLC, Agile, and Waterfall.
• Excellent communication and stakeholder management.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Client Engagement & Relationship Management on client sites.
• Serve as on-site liaison between client and offshore/nearshore teams.
• Oversee end-to-end project delivery and KPIs, budgets, and schedules.
• Mentor team members and ensure optimal resource utilization.
• Foster accountability, collaboration, and continuous improvement.
• Monitor compliance with processes and contractual obligations.
• Support billing, forecasting, and financial planning activities.

Skills

Communication

Stakeholder management

Leadership

Problem solving

Decision making

Risk management

Education

Bachelor’s degree in CS/IT/Engineering or related field

Job description

Job Description

We are seeking an experienced and results-driven On-Site Delivery Manager to oversee end-to-end project delivery at client locations. The ideal candidate will act as the primary point of contact for the client, ensuring successful execution of IT projects, maintaining high customer satisfaction, and aligning delivery outcomes with business objectives.

Key Responsibilities

• Client Engagement & Relationship Management
• Serve as the primary on-site liaison between the client and offshore/nearshore teams.
• Build strong stakeholder relationships and ensure high client satisfaction.
• Conduct regular status meetings and provide transparent reporting on progress, risks, and issues.
• Identify opportunities for account growth and upselling services.
• Delivery Management
• Oversee end-to-end project execution including planning, execution, monitoring, and closure.
• Ensure projects are delivered on time, within scope, and within budget.
• Manage delivery KPIs, SLAs, and quality benchmarks.
• Proactively manage risks, issues, and escalations.
• Team Leadership & Coordination
• Coordinate with cross-functional teams (development, QA, DevOps, support).
• Facilitate communication between on-site and offshore teams.
• Mentor team members and ensure optimal resource utilization.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Governance & Compliance
•  Ensure adherence to organizational processes and industry best practices.
• Monitor compliance with contractual obligations and regulatory standards.
• Maintain project documentation and reporting frameworks.
• Financial & Commercial Oversight
• Track project budgets, revenue, and margins.
• Support billing, forecasting, and financial planning activities.
• Identify cost optimization opportunities.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 8–15 years of experience in IT services, with at least 3–5 years in a delivery management role.
• Proven experience managing client-facing IT projects on-site.
• Strong understanding of SDLC, Agile, and Waterfall methodologies.
• Excellent communication and stakeholder management skills.
• Strong problem-solving and decision-making abilities.

Preferred Qualifications

• PMP, PRINCE2, or Agile/Scrum certification.
• Experience managing global delivery models (Onsite–Offshore).
• O&G Domain expertise will have added advantage

Key Competencies

• Leade rship & Team Management
• Client-Centric Mindset
• Strategic Thinking
• Risk & Issue Management
• Negotiation & Conflict ResolutionFinancial Acumen

Success Metrics

• Client satisfaction scores
• On-time & on-budget delivery
• SLA adherence
• Revenue growth within the account
• Team engagement & retention

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.