Delivery Manager

Jobtailor; California (MO); On-site; USD 95,000 - 130,000; Full time

Job summary

Jobtailor seeks an experienced IT Service Management professional to lead run and change services, driving improvements and managing internal and partner delivery teams to meet customer commitments.

The role requires ITIL expertise, strong communication, risk management, strategic thinking, and a solid understanding of IT technologies and products, with a focus on delivering business value across diverse teams.

Qualifications

• Legally eligible to work in the United States.
• Bachelor's degree in Business, Information Technology or related field, or equivalent experience.
• Experienced practitioner in IT Service Management.
• Trained in ITIL, possibly to Expert status.
• Good knowledge and experience of SAP, MS Office and MS Teams.
• Excellent attention to detail.
• Strategic thinking and tactical execution skills.
• Good knowledge of the IT industry and understanding of IT technologies and products.
• Excellent written and verbal communication skills.
• Comfortable communicating with colleagues in different countries where English is not the first spoken language.
• Good self-organization and time management skills.
• Ability to prioritize and handle multiple requests simultaneously.
• Can build trust, be assertive when required and shows initiative and enthusiasm.
• Resilience, and able to deal with stressful situations.
• Business and financial acumen with strong analytical skills.
• Demonstrate an understanding of product supply chains.
• Commercially astute.

Responsibilities

• Lead and manage the delivery of run and change services to fulfill promises to customers
• Constantly drive improvement in service delivery
• Manage performance of internal and partner delivery teams
• Demonstrate understanding of impact on customers' business and improvement processes
• Improve efficiency and effectiveness of delivery processes
• Identify risks in service delivery and take measures to eliminate or avoid risks
• Lead change for customers and support complex changes
• Work with senior delivery leads and account teams on engagement strategies
• Maintain positive relationships with senior stakeholders

Job description

Responsibilities

• Lead and manage the delivery of run and change services to fulfill promises to customers
• Constantly drive improvement in service delivery
• Manage performance of internal and partner delivery teams
• Demonstrate understanding of impact on customers' business and improvement processes
• Improve efficiency and effectiveness of delivery processes
• Identify risks in service delivery and take measures to eliminate or avoid risks
• Lead change for customers and support complex changes
• Work with senior delivery leads and account teams on engagement strategies
• Maintain positive relationships with senior stakeholders

Requirements

• Legally eligible to work in the United States
• Bachelor's degree in Business, Information Technology or related field, or equivalent experience
• Experienced practitioner in IT Service Management
• Trained in ITIL, possibly to Expert status
• Good knowledge and experience of SAP, MS Office and MS Teams
• Excellent attention to detail
• Strategic thinking and tactical execution skills
• Good knowledge of the IT industry and understanding of IT technologies and products
• Excellent written and verbal communication skills
• Comfortable communicating with colleagues in different countries where English is not the first spoken language
• Good self-organization and time management skills
• Ability to prioritize and handle multiple requests simultaneously
• Can build trust, be assertive when required and shows initiative and enthusiasm
• Resilience, and able to deal with stressful situations
• Business and financial acumen with strong analytical skills
• Demonstrate an understanding of product supply chains
• Commercially astute

Core Competencies

Demonstrates expertise in IT Service Management and ITIL methodologies, with a strong focus on improving service delivery efficiency and effectiveness. Capable of managing internal and partner delivery teams while maintaining positive stakeholder relationships and driving strategic engagement.

Tools & Technologies

• MS Office
• MS Teams