Delivery Manager

Tata Consultancy Services; Malvern (Chester County); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Discretionary annual incentive

Medical coverage: health/dental/vision

Parental leaves

Auto & home insurance

Identity theft protection

Certification reimbursement

Vacation and holidays

Legal assistance & 401K

Salary range 160k-180k USD

Job summary

Tata Consultancy Services in Malvern, PA area seeks an IT delivery leader to own end-to-end programs across onsite, offshore, and cross-functional teams, ensuring SLA/KPI outcomes and quality delivery. You will act as the primary onsite interface for business and IT stakeholders, drive governance and executive reporting, and guide transformation programs including AI adoption.

A strong background in IT service delivery, Dynamics CRM, Python and DevOps, plus mastery of stakeholder management and

Qualifications

• Experience delivering IT services across multiple programs.
• Ability to manage onsite interface with business & IT stakeholders.
• Strong governance and executive communication skills.
• Experience with AI adoption, transformation programs.

Responsibilities

• Own end-to-end delivery accountability across multiple programs / PODs.
• Ensure adherence to SLAs, KPIs, and service outcomes.
• Act as the primary onsite interface for business & IT stakeholders.
• Drive program governance, status reporting, and executive communication.
• Manage risks, issues, and escalations proactively.
• Coordinate across onsite, offshore, and cross-functional teams for seamless delivery.
• Ensure delivery quality, stability, and continuous improvement.
• Drive automation, productivity improvements, and innovation initiatives.
• Support transformation programs (AI adoption, modernization, POD migration).

Skills

IT service delivery models

Microsoft Dynamics 365 / Dynamics CRM

Python

SLA/KPI driven delivery

Agile/DevOps delivery

ITSM tools (ServiceNow)

Stakeholder management

Executive communication

Leadership of distributed teams

Decision-making under ambiguity

Conflict & escalation management

Strategic thinking

Education

Bachelor of Computer Science

Tools

ServiceNow

Teams

Reporting dashboards

Job description

Technical & Functional Skills

• Strong understanding of IT service delivery models (Multiple Application Dev & Maintenance)
• Experience with Microsoft Dynamics 365 / Dynamics CRM (CE modules) [Preferred]
• Working knowledge of Python (for data analysis, automation, or AI/ML use cases) [Add on]
• Experience with SLA / KPI-driven delivery and outcome-based models
• Hands-on exposure to Agile / DevOps / POD-based delivery constructs
• Knowledge of BFSI / Capital Markets domain (regulatory, risk, compliance)
• Experience with global delivery (onsite–offshore–nearshore model)
• Familiarity with ITSM tools (ServiceNow), collaboration tools (Teams), and reporting dashboards
• Financial management basics: revenue, margin, effort tracking, cost optimization

Roles & Responsibilities

• Own end-to-end delivery accountability across multiple programs / PODs
• Ensure adherence to SLAs, KPIs, and service outcomes
• Act as the primary onsite interface for business & IT stakeholders
• Drive program governance, status reporting, and executive communication
• Manage risks, issues, and escalations proactively
• Coordinate across onsite, offshore, and cross-functional teams for seamless delivery
• Ensure delivery quality, stability, and continuous improvement
• Drive automation, productivity improvements, and innovation initiatives
• Support transformation programs (AI adoption, modernization, POD migration)

Managerial Skills

• Strong stakeholder management & executive communication
• Leadership of large, cross-cultural distributed teams
• Decision-making under ambiguity and pressure
• Conflict & escalation management
• Strategic thinking with customer-first mindset
• Ability to drive high-performance culture and accountability

Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $160,000-180,000 a year

Qualifications

BACHELOR OF COMPUTER SCIENCE