Cloud/Software Delivery Manager

Metasys; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Metasys seeks a Delivery Manager specializing in implementing cloud-based solutions primarily using ServiceNow in Atlanta, GA. The ideal candidate will have 5+ years of project management experience, be ITIL v3 certified, and possess strong interpersonal skills to engage with various corporate and technical personnel.

This full-time role involves overseeing project deliveries, managing clients’ expectations, and leading teams to ensure successful implementation and satisfaction. A start date is available ASAP.

Qualifications

• 5+ years project/program management experience implementing ServiceNow software applications.
• ITIL v3 certification preferred.
• ServiceNow administration experience; system admin certification preferred.
• Experience managing ServiceNow software implementations with a minimum of 5 people assigned.

Responsibilities

• Oversee the technical deployment of cloud-based solutions.
• Manage project scope alignment and changes for successful delivery.
• Build relationships with clients focusing on key decision makers.
• Monitor and report project progress and risks to upper management.

Skills

Project/program management experience

ServiceNow software applications

ITIL v3 certification

Communication skills

Education

ServiceNow administration experience

Knowledge of web-based development language

Job description

Job Description

No third party consultants, and you must be a US Citizen or have a Green Card holder.

The Delivery Manager oversees the execution of the technical deployment of cloud-based solutions that meet the client’s business needs, primarily the ServiceNow tool. This role will be responsible for requirements scoping; installation, configuration, customization of the tool; and application of programming techniques to develop robust solutions on time throughout the projects. The ideal candidate will lead, direct, challenge, and motivate teams to ensure a successful delivery of the client’s requirements. He/she will be responsible for growing key accounts through expansion of product offerings. This person must be solution driven; client focused, team motivator, and must be willing to travel.

Responsibilities

• Serve as the go‑to person for the Technical Architect and Project Manager for ideation.
• Manage project scope alignment, adherence, and changes to ensure successful project delivery.
• Create requirements workshop agenda(s) that represent what to gather from the client.
• Implement tools and/or deliverables that will make the project run smoother.
• Serve as the point of escalation for the client and our project team.
• Build solid relationships with the clients, focusing on key decision makers and executives.
• Monitor and report status of project progress and risks to upper management regularly.
• Communicate risks and issues to the client in an effective manner.
• Build, develop, and grow any business relationships vital to the success of the project and future opportunities.
• Serve as a role model for excellence, professionalism, and leadership.

Qualifications

• 5+ years project/program management experience implementing ServiceNow software applications.
• ITIL v3 certification preferred.
• ServiceNow administration experience; system admin certification preferred.
• Knowledge of web based development language.
• Experience managing ServiceNow software implementations with a minimum of 5 people assigned to each project.
• Experience in developing and deploying project best practices, policies, procedures, and processes.
• Experience utilizing the complete Software Development Lifecycle.
• Flexible communication and interpersonal skills to engage with all types of corporate and technical personnel.

Additional Information

Role: Cloud/Software Delivery Manager

Location: Atlanta, GA

Job Status: Full-Time

Start Date: ASAP