Information Technology Service Delivery Manager

Symbiotic Services, LLC; Conover (NC); On-site; USD 100,000 - 140,000; Full time

Job summary

Symbiotic Services, LLC is seeking a Manager, IT Delivery & Business Operations to lead the planning, governance, and execution of enterprise technology initiatives. You will partner with IT leadership and business stakeholders to prioritize projects, communicate plans, and ensure on-time delivery aligned with business goals.

In this role you will manage the IT project portfolio, coordinate across development and infrastructure teams, and drive continuous process improvements.

Qualifications

• 7+ years of Information Technology experience.
• 3+ years leading technology projects or delivery teams.
• Experience supporting a manufacturing organization.
• Strong ability to translate technical concepts into business language.
• Experience working with executive leadership.
• Excellent communication, organization, and leadership skills.

Responsibilities

• Lead IT project delivery and governance across initiatives.
• Coordinate work across software development and infrastructure teams.
• Serve as primary liaison between business units and IT.
• Monitor project health, resources, and delivery metrics.
• Promote transparency and reporting of performance metrics.

Skills

IT leadership

Cross-functional collaboration

Project management

Executive communication

Manufacturing domain knowledge

Tools

ITSM platforms

Microsoft 365

Manufacturing ERP

Reporting tools

Job description

Manager, IT Delivery & Business Operations

Department: Information Technology

Reports To: CTO

About the Opportunity

Symbiotic Services is seeking a Manager, IT Delivery & Business Operations to lead the planning, coordination, governance, and successful execution of enterprise technology initiatives. This role partners closely with IT leadership and business stakeholders to ensure projects are prioritized, communicated effectively, and delivered on time while aligning technology efforts with business objectives.

Key Responsibilities

IT Project Delivery

• Manage the IT project portfolio utilizing Asana.
• Lead project planning, prioritization, and execution.
• Coordinate work across software development and infrastructure teams.
• Identify and remove project roadblocks.
• Ensure initiatives remain aligned with business priorities and delivery timelines.

Business Partnership

• Serve as the primary liaison between business units and IT.
• Translate business needs into actionable technical requirements.
• Communicate technical concepts clearly to non-technical stakeholders.
• Build strong partnerships across operations, customer service, finance, and executive leadership.

Governance & Process Improvement

• Lead IT governance processes.
• Facilitate monthly project review meetings.
• Improve project intake and prioritization processes.Standardize project documentation and operating procedures.
• Drive continuous process improvement initiatives.

Operational Leadership

• Coordinate project activities across technical teams.
• Monitor project health, resource utilization, and delivery metrics.
• Promote proactive communication and organizational transparency.
• Help establish reporting and operational performance metrics.

Qualifications

• 7+ years of Information Technology experience.
• 3+ years leading technology projects or delivery teams.
• Experience supporting a manufacturing organization.
• Strong understanding of manufacturing business operations.
• Ability to translate technical concepts into business language.
• Experience working with executive leadership.
• Excellent communication, organization, and leadership skills.

Technical Skills

• IT Service Management platforms (ServiceNow, Jira Service Management, Atera, Freshservice, or similar)
• Microsoft 365
• Manufacturing systems
• Microsoft Office Suite
• Reporting and dashboard creation

Preferred Qualifications

• Manufacturing ERP experience
• Business Analysis
• Requirements gathering
• Change Management
• Process Improvement
• ITIL Foundations

Success in the First 12 Months

• Improve communication between IT and business teams.
• Increase visibility into project status across the organization.
• Help build a scalable IT operating model.