Delivery & Logistics Operations Manager

The Home Depot; Spokane Valley (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

Temco Logistics, a proud subsidiary of The Home Depot, seeks an Operations Manager to support delivery and customer service teams in Spokane Valley, WA. This role emphasizes accurate scheduling, high service standards, and proactive problem-solving in a fast-paced environment.

You will oversee scheduling, manage driver and office operations, monitor performance metrics, and drive process improvements while training new staff and ensuring service excellence.

Qualifications

• Transportation operations experience required.
• Experience with routing and dispatching required.
• Warehouse management experience required.

Responsibilities

• Monitor daily delivery operations and resolve service exceptions.
• Support drivers and customer service teams with real-time troubleshooting.
• Train and onboard new team members.
• Build, manage, and adjust office and driver schedules.
• Order and maintain office supplies.
• Prepare delivery manifests and ensure dispatch readiness.
• Collaborate with routing and driver managers to optimize performance.
• Review payroll and resolve discrepancies.
• Process reschedules, cancellations, and customer service exceptions.
• Oversee inbound and outbound logistics at 3PL locations.
• Track recycling and waste levels and recommend operational improvements.
• Track delivery exceptions and ensure timely resolution.
• Monitor compliance with check-ins, paperwork, and routing standards.
• Review next-day delivery plans and adjust schedules as needed.
• Submit nightly operations recap reports.
• Attend weekly planning and operations meetings.
• Conduct inventory checks and order supplies.

Skills

Transportation ops

Routing & dispatch

Warehouse management

Job description

Temco Logistics, a proud subsidiary of The Home Depot, seeks an Operations Manager to support delivery and customer service teams in Spokane Valley, WA. This role emphasizes accurate scheduling, high service standards, and proactive problem-solving in a fast-paced environment.

You will oversee scheduling, manage driver and office operations, monitor performance metrics, and drive process improvements while training new staff and ensuring service excellence.