Delivery Lead - Technology

Bank of America; New York (NY); On-site; USD 65,000 - 155,000; Full time

Job summary

Bank of America is seeking an Engagement and Logistics Delivery Lead to manage service requests and streamline inventory delivery processes. This role is critical in ensuring quality and timeline adherence while coordinating multiple teams involved in server and storage provisioning. Excellent project management skills and server infrastructure experience are required. Join a leading company dedicated to driving Responsible Growth and making financial lives better.

Benefits

Industry-leading benefits

Access to paid time off

Discretionary incentive eligibility

Qualifications

• Experience with midrange server and storage infrastructure.
• Strong project management experience required.
• Ability to work under tight deadlines.

Responsibilities

• Manage intake of service requests and delivery to data centers.
• Coordinate delivery across multiple teams.
• Provide status updates and manage risks.

Skills

Collaboration

Project Management

Customer Service

Analytical Thinking

Risk Management

Tools

Microsoft Office

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

Position Summary

Bank of America is seeking an FTE within the CTI Server and Storage Provisioning team as an Engagement and Logistics Delivery Lead.

The CTI Server and Storage Provisioning team provides centralized support for physical server & storage provisioning in US hosting locations through repeatable processes, common tools, and increased automation.

Responsibilities:

The Engagement and Logistics Delivery Lead role is responsible for managing the intake of service requests, validation of hosting requirements, procurement/allocation of compute/storage inventory, and delivery of inventory to the data centers.

• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
• Manages coordination of delivery and dependencies across multiple teams
• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
• Supports resource planning for delivery and execution
• Ensures adherence with Enterprise Change Management standards

Required Qualifications:

• Midrange server and storage infrastructure experience
• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
• Strong collaboration skills
• Proficiency with the Microsoft Office products
• Experience working under tight deadlines in a high pressure environment
• Strong time management skills
• Project management experience
• Experience working with 3rd party vendors
• Knowledge of DELL and HPE midrange server hardware
• Must be a highly motivated and a self-directed individual

Desired Qualifications

• Bank of America technology infrastructure experience
• Experience with the BofA Design Provision Report (DPR) tool

Skills:

• Collaboration
• Project Management
• Result Orientation
• Solution Delivery Process
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Influence
• Risk Management
• Agile Practices
• Architecture
• Data Management
• Solution Design
• Technical Strategy Development

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100) Pay and benefits information Pay range $65,800.00 - $155,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.