Delivery Lead: Piano Moves & Field Operations

Schmitt-Music

BLOOMINGTON (MN)

On-site

USD 70,000 - 100,000

Full time

14 days+
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Job summary

Schmitt Music in Bloomington, MN is seeking a Delivery Manager to lead our delivery team in piano moves, store distributions, and private moves. The role is highly field-based, with hands-on execution and leadership responsibilities across routes and customer interactions.

You will oversee safety, scheduling, and driver development while maintaining high service standards. A strong emphasis on teamwork and adaptability helps us meet peak-season demands and deliver exceptional customer

Qualifications

  • High School Diploma or GED.
  • Significant experience in piano delivery, moving, or related field operations.
  • Leadership or supervisory experience preferred.
  • Superior customer service and communication skills.
  • Valid Driver’s License and ability to pass a background check.
  • Ability to lift and move heavy instruments with team support and proper equipment.
  • Microsoft Office experience beneficial.
  • Experience training and developing delivery team members.
  • Experience coordinating routes, quoting moves, or managing customer-facing delivery work.
  • Familiarity with warehouse and delivery operations.

Responsibilities

  • Demonstrate LMA by leading the delivery team and maintaining safety, professionalism, and results.
  • Oversee daily delivery operations including piano deliveries, store distribution runs, and private moves.
  • Coordinate private moves including quoting, scheduling, and proper handling of instruments.
  • Assist in private moves as required, providing quality service and communication to customers.
  • Support route planning, staffing, and scheduling for efficient daily execution.
  • Spend the majority of time in the field supporting and performing deliveries and moves.
  • Train, coach, and develop delivery team members across Tier 1–3 roles.
  • Establish and reinforce standards for safe handling, customer interaction, and field professionalism.
  • Support onboarding of new drivers and progression through the tier structure.
  • Oversee vehicle readiness, equipment condition, and team preparedness.
  • Maintain communication with warehouse/store leadership regarding priorities and issues.
  • Identify opportunities to improve delivery processes and customer experience.
  • Promote teamwork and flexibility during peak periods.
  • Perform other related duties as assigned.

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Schmitt Music in Bloomington, MN is seeking a Delivery Manager to lead our delivery team in piano moves, store distributions, and private moves. The role is highly field-based, with hands-on execution and leadership responsibilities across routes and customer interactions.

You will oversee safety, scheduling, and driver development while maintaining high service standards. A strong emphasis on teamwork and adaptability helps us meet peak-season demands and deliver exceptional customer

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