Delivery Lead: Piano Moves & Field Operations

Schmitt-Music; BLOOMINGTON (MN); On-site; USD 70,000 - 100,000; Full time

Job summary

Schmitt Music in Bloomington, MN is seeking a Delivery Manager to lead our delivery team in piano moves, store distributions, and private moves. The role is highly field-based, with hands-on execution and leadership responsibilities across routes and customer interactions.

You will oversee safety, scheduling, and driver development while maintaining high service standards. A strong emphasis on teamwork and adaptability helps us meet peak-season demands and deliver exceptional customer

Qualifications

• High School Diploma or GED.
• Significant experience in piano delivery, moving, or related field operations.
• Leadership or supervisory experience preferred.
• Superior customer service and communication skills.
• Valid Driver’s License and ability to pass a background check.
• Ability to lift and move heavy instruments with team support and proper equipment.
• Microsoft Office experience beneficial.
• Experience training and developing delivery team members.
• Experience coordinating routes, quoting moves, or managing customer-facing delivery work.
• Familiarity with warehouse and delivery operations.

Responsibilities

• Demonstrate LMA by leading the delivery team and maintaining safety, professionalism, and results.
• Oversee daily delivery operations including piano deliveries, store distribution runs, and private moves.
• Coordinate private moves including quoting, scheduling, and proper handling of instruments.
• Assist in private moves as required, providing quality service and communication to customers.
• Support route planning, staffing, and scheduling for efficient daily execution.
• Spend the majority of time in the field supporting and performing deliveries and moves.
• Train, coach, and develop delivery team members across Tier 1–3 roles.
• Establish and reinforce standards for safe handling, customer interaction, and field professionalism.
• Support onboarding of new drivers and progression through the tier structure.
• Oversee vehicle readiness, equipment condition, and team preparedness.
• Maintain communication with warehouse/store leadership regarding priorities and issues.
• Identify opportunities to improve delivery processes and customer experience.
• Promote teamwork and flexibility during peak periods.
• Perform other related duties as assigned.

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Schmitt Music in Bloomington, MN is seeking a Delivery Manager to lead our delivery team in piano moves, store distributions, and private moves. The role is highly field-based, with hands-on execution and leadership responsibilities across routes and customer interactions.

You will oversee safety, scheduling, and driver development while maintaining high service standards. A strong emphasis on teamwork and adaptability helps us meet peak-season demands and deliver exceptional customer