Delivery Operations Lead - Piano Moves & Field Service

Schmitt Music

BLOOMINGTON (MN)

On-site

USD 34,440 - 41,328

Full time

14 days+

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Job summary

Schmitt Music is seeking a Delivery Manager in Bloomington, MN to lead the delivery team and ensure safe, efficient piano deliveries, store distribution, and private moves. You will spend most of your time on the road while providing field leadership and coaching to drivers.

The ideal candidate has significant piano delivery experience, strong customer service, and the ability to manage routes and safety standards.

Qualifications

High School Diploma or GED is required.
Significant experience in piano delivery, moving, or related field operations.
Leadership or supervisory experience preferred.
Superior customer service and communication skills.
Valid Driver’s License and ability to pass a background check.
Ability to lift and move heavy instruments with team support and proper equipment.

Responsibilities

Lead the delivery team and set expectations for execution and service.
Oversee daily delivery operations including piano deliveries and distribution runs.
Coordinate private customer piano moves, quoting, scheduling, and communication.
Assist in private moves as needed, ensuring high quality service.
Support route planning, staffing and scheduling for efficient daily execution.
Spend majority of time in the field supporting deliveries and moves.
Train and develop delivery team members across tiers.
Maintain safety, handling, and customer interaction standards.