Delivery Lead

NuPlay AI; Boston (MA); On-site; USD 140,000 - 210,000; Full time

Job summary

NuPlay is hiring an Enterprise Delivery Lead Engineer to own and run complex, production-grade AI implementations for enterprise clients. You will lead the pre-sales scope, refine architecture with client stakeholders, and drive go-live execution across systems, ensuring secure, scalable integrations.

You will mentor junior team members, collaborate with product teams, and maintain rigorous standards for security, governance, and documentation while delivering high-impact AI-powered solutions.

Qualifications

• 12+ years of technical delivery experience in enterprise platforms.
• Proven track record delivering enterprise applications from design to production.
• Strong communication with C-suite stakeholders and architects.

Responsibilities

• Lead enterprise delivery programs from handoff to go-live for global clients.
• Refine integration designs with client stakeholders and drive architecture decisions.
• Be the main technical point of contact between customer teams and NuPlay engineers.

Skills

Enterprise delivery

Integration architecture

REST/GraphQL

C-suite communication

Tools

CRM APIs

Middleware

APIs

Job description

NuPlay is building next-generation AI agents that transform how enterprises engage customers and drive revenue. Our platform lets companies deploy conversational and agentic AI across sales, support and operations, with measurable ROI through automation and intelligence. Backed by $27.5M in seed funding, we're scaling fast and partnering with leading enterprises to redefine customer experience through AI.

Ideal candidates will have a valid work authorisation

About The Role

We're hiring an Enterprise Delivery Lead Engineer to own and run complex, production-grade AI implementations for our global enterprise clients.

You'll take the pre-sales scope, refine the architecture with client stakeholders, and lead technical execution all the way to go-live. You'll become an expert in the NuPlay platform and build secure, resilient integrations with both legacy and modern enterprise systems.

What You'll Do

• Lead enterprise delivery programs from handoff to go-live, turning solution concepts into scalable, production-ready implementations
• Work directly with customer architects and engineering leads to iterate on integration designs, clear roadblocks and refine workflows in real time
• Be the main technical point of contact between customer teams and NuPlay's engineering and product teams

Integration Architecture & Systems Engineering

• Design, build and deploy two-way integrations with CRM, HR, Inventory, OMS, TMS and e-commerce systems
• Integrate voice and multi-channel AI workflows into contact center environments (SIP, VoIP, CTI)
• Stay hands-on: review code, evaluate APIs, whiteboard data architectures and write integration logic when needed

Security, Governance & Compliance

• Set up secure authentication and access controls with enterprise identity providers (Microsoft Entra ID, Okta, SAML/OAuth)
• Make sure every deployment meets enterprise security, privacy and regulatory requirements
• Mentor junior Delivery, Integration and Prompt Engineers, and set a high bar for code quality, architecture and documentation
• Build reusable patterns, deployment frameworks and integration toolkits to speed up future client rollouts

What We Are Looking For

• 12+ years of technical experience in technical delivery, integration architecture or customer-facing engineering for enterprise platforms
• A proven track record of taking enterprise applications from whiteboard to production
• Hands-on integration experience across enterprise stacks (CRM, HR, OMS, Inventory) using REST/GraphQL APIs, webhooks and middleware
• A strong grounding in enterprise security, identity providers (Okta, Entra ID/Azure AD) and compliance
• Strong communication skills, with experience leading technical discussions with C-suite stakeholders and enterprise architects
• Nice to have: experience with LLMs, prompt engineering and agentic workflows

Why Join Nuplay

• High-impact AI work: build state-of-the-art platform architectures and enterprise LLM solutions on the front line of GenAI
• End-to-end ownership: own the whole delivery cycle, from architecture to live enterprise rollout
• Well funded: $27.5M in seed funding to scale our technology and engineering teams
• Competitive package: strong base salary, performance incentives and visible growth opportunities