Enterprise AI Delivery Lead Engineer

Meraki Labs; Palo Alto (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

NuPlay is seeking an Enterprise Delivery Lead Engineer to own complex, production-grade AI implementations for global enterprise clients. You will guide pre-sales scope, refine architectures with client stakeholders, and lead technical execution to go-live, becoming an expert in the NuPlay platform and building secure, scalable integrations.

You will work hands-on with CRM, HR, OMS, inventory and e-commerce systems, integrating voice and multi-channel AI workflows while ensuring security,

Qualifications

• 8+ years of technical delivery, integration architecture or customer-facing engineering for enterprise platforms.
• Proven track record of taking enterprise applications from whiteboard to production.
• Hands-on integration experience across enterprise stacks (CRM, HR, OMS, Inventory) using REST/GraphQL APIs, webhooks and middleware.
• Strong grounding in enterprise security, identity providers (Okta, Entra ID/Azure AD) and compliance.
• Strong communication skills, with experience leading technical discussions with C-suite stakeholders and enterprise architects.
• Nice to have: experience with LLMs, prompt engineering and agentic workflows.

Responsibilities

• Enterprise Program Delivery: Lead enterprise delivery programs from handoff to go-live, turning solution concepts into scalable, production-ready implementations.
• Integration Architecture & Systems Engineering: Design, build and deploy two-way integrations with CRM, HR, Inventory, OMS, TMS and e-commerce systems; integrate voice and multi-channel AI workflows into contact center environments; stay hands-on with code review and API evaluation.

Skills

Enterprise delivery leadership

Integration architecture

Stakeholder communication

REST/GraphQL APIs

Tools

Okta

Entra ID/Azure AD

SAML/OAuth

CRM integrations

Job description

NuPlay is seeking an Enterprise Delivery Lead Engineer to own complex, production-grade AI implementations for global enterprise clients. You will guide pre-sales scope, refine architectures with client stakeholders, and lead technical execution to go-live, becoming an expert in the NuPlay platform and building secure, scalable integrations.

You will work hands-on with CRM, HR, OMS, inventory and e-commerce systems, integrating voice and multi-channel AI workflows while ensuring security,