Delivery Experience Coach & Field Auditor

Rooms To Go; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Employee discounts

Life insurance

Disability insurance

Paid time off

Employee Assistance Program

Wellness programs

Job summary

Rooms To Go is seeking a Delivery Experience Ambassador to ensure our delivery partners deliver the right experience in customers' homes. You will audit routes, guide partners, and provide on-site customer support to improve survey results and overall delivery quality.

You will lead, coach, and communicate with dispatch and customers, maintain professionalism, handle furniture safely, and adapt to unknown situations while staying compliant with policies.

Qualifications

• Must have a clean driving record and a valid driver’s license.
• Strong verbal, written and listening skills and the ability to build rapport through open and honest communication.
• Proactive, organized, detail‑oriented and motivated to find solutions in unknown environments or scenarios.
• Proficient computer skills to ensure surveys are correctly produced; proficiency in Microsoft Office.
• Proficient in DT, to ensure coaching is communicated when gaps appear.

Responsibilities

• Provide leadership and interact with the delivery partners to ensure all standards and processes are met and provide coaching and feedback as necessary.
• Become a subject matter expert on policies, processes and product lines so that solutions are recommended in real‑time to our customers and delivery partners.
• Ensure quality aspects are performed at the highest level and close the loop on challenges and quality issues with DCs/Cross‑Docks.
• Leverage strong communication skills (verbal, written, listening) to effectively collaborate with the delivery team, internal partners, and customers.
• Continuously improve performance and address performance gap opportunities.

Skills

Customer service

Communication

Coaching

Problem solving

Tools

Microsoft Office

Job description

Rooms To Go is seeking a Delivery Experience Ambassador to ensure our delivery partners deliver the right experience in customers' homes. You will audit routes, guide partners, and provide on-site customer support to improve survey results and overall delivery quality.

You will lead, coach, and communicate with dispatch and customers, maintain professionalism, handle furniture safely, and adapt to unknown situations while staying compliant with policies.