Furniture Delivery Ambassador

Rooms To Go; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Employee discounts

Life insurance

Disability insurance

Paid time off

Employee Assistance Program

Wellness programs

Job summary

Rooms To Go is seeking a Delivery Experience Ambassador to ensure our delivery partners deliver the right experience in customers' homes. You will audit routes, guide partners, and provide on-site customer support to improve survey results and overall delivery quality.

You will lead, coach, and communicate with dispatch and customers, maintain professionalism, handle furniture safely, and adapt to unknown situations while staying compliant with policies.

Qualifications

• Must have a clean driving record and a valid driver’s license.
• Strong verbal, written and listening skills and the ability to build rapport through open and honest communication.
• Proactive, organized, detail‑oriented and motivated to find solutions in unknown environments or scenarios.
• Proficient computer skills to ensure surveys are correctly produced; proficiency in Microsoft Office.
• Proficient in DT, to ensure coaching is communicated when gaps appear.

Responsibilities

• Provide leadership and interact with the delivery partners to ensure all standards and processes are met and provide coaching and feedback as necessary.
• Become a subject matter expert on policies, processes and product lines so that solutions are recommended in real‑time to our customers and delivery partners.
• Ensure quality aspects are performed at the highest level and close the loop on challenges and quality issues with DCs/Cross‑Docks.
• Leverage strong communication skills (verbal, written, listening) to effectively collaborate with the delivery team, internal partners, and customers.
• Continuously improve performance and address performance gap opportunities.

Skills

Customer service

Communication

Coaching

Problem solving

Tools

Microsoft Office

Job description

Job Description

As a Delivery Experience Ambassador, you will represent the Rooms To Go brand by ensuring our delivery partners execute the appropriate delivery experience while in our customers’ homes. Each day you are expected to follow a delivery partner and conduct an audit that reflects the appropriate service‑wear appearance, communication with Dispatch and customers, professionalism, handling of furniture and home, and ensure regulatory compliance on predetermined routes. Routes are conducted through an audit‑type approach. You will provide guidance to the delivery partner and be on‑site to offer customer support as necessary. This role requires a highly accountable, self‑motivated, organized and detail‑oriented individual who can effectively communicate, drive expected performance changes to increase delivery partner survey results and the overall delivery experience.

Your Responsibilities

• Provide leadership and interact with the delivery partners to ensure all standards and processes are met and provide coaching and feedback as necessary.
• Become a subject matter expert on policies, processes and product lines so that solutions are recommended in real‑time to our customers and delivery partners.
• Ensure quality aspects are performed at the highest level and close the loop on challenges and quality issues with DCs/Cross‑Docks.
• Leverage strong communication skills (verbal, written, listening) to effectively collaborate with the delivery team, internal partners, and customers.
• Continuously improve performance and address performance gap opportunities.

Our Requirements

• Must have a clean driving record and a valid driver’s license and be able and willing to work outside normal business hours.
• Strong verbal, written and listening skills and the ability to build rapport through open and honest communication.
• Proactive, organized, detail‑oriented and motivated to find solutions in unknown environments or scenarios.
• Proficient computer skills to ensure surveys are correctly produced; proficiency in Microsoft Office.
• Proficient in DT, to ensure coaching is communicated when gaps appear.

Our Physical Requirements

• Ability to lift and move small to medium items, up to 50 lbs., using appropriate safety techniques.

Rooms To Go Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S.