Furniture Delivery Ambassador

Rooms To Go; Town of Texas (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Employee discounts

Paid time off

Employee Assistance Program

Job summary

Rooms To Go in the Town of Texas, WI is seeking a Delivery Experience Ambassador to ensure quality delivery experiences for customers. You will interact with delivery partners and help enforce standards while providing necessary guidance and support. Strong communication and organizational skills are essential for this position.

This role involves working outside normal hours and requires a clean driving record. The position offers various benefits including medical, dental, and 401(k) matching.

Qualifications

• Clean driving record and valid driver's license.
• Proactive and motivated to find solutions.
• Ability to work outside normal business hours.

Responsibilities

• Provide leadership and coaching to delivery partners.
• Ensure quality standards and feedback processes are met.
• Collaborate effectively with delivery teams and customers.
• Drive continuous improvement in delivery performance.

Skills

Strong verbal, written and listening skills

Proficient computer skills (Microsoft Office)

Organized and detail oriented

Ability to build rapport

Job description

Overview

As a Delivery Experience Ambassador, you will represent the Rooms To Go brand by ensuring our delivery partners execute the appropriate delivery experience while in our customer's home. Each day you are expected to follow a delivery partner and conduct an audit that reflects the appropriate service wear appearance, communication with Dispatch and customers, professionalism, handling care of furniture and home, and ensure the regulatory compliance on regulations are performed on a predetermined route. Routes will be conducted through an audit type approach. On-site you will provide guidance to the delivery partner and offer customer support as necessary. This role requires a highly accountable individual who is self-motivated, organized and detailed, who can effectively communicate, and drive expected performance changes to increase delivery partner survey results and the overall delivery experience.

Responsibilities

• Provide leadership and interact with the delivery partners to ensure all standards and processes are met and provide coaching and feedback as necessary.
• Become a subject matter expert on policies, processes and product line so that solutions are recommended in real-time to customers and delivery partners.
• Ensure quality aspects are performed at the highest level. Input from our delivery partners for challenges and quality issues that need a closed loop feedback approach with DCs/Cross-Docks.
• Leverage strong communication skills (verbal, written and listening) to effectively collaborate with your delivery team, internal partners, and customers.
• Continuous improvement in performance and performance gap opportunities.

Qualifications

• Must have a clean driving record and valid driver\'s license and able and willing to work outside normal business hours.
• Strong verbal, written and listening skills and the ability to build rapport through open and honest communication.
• Proactive, organized, and detail oriented and motivated to find solutions in unknown environments or scenarios.
• Proficient computer skills to ensure surveys are correctly produced, Microsoft Office.
• Proficient in DT, to ensure coaching is communicated when gaps appear.

Physical Requirements

• Ability to lift and move small to medium items, up to 50 lbs., while utilizing appropriate safety techniques.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Applicants must be authorized to work in the U.S.