Delivery Executive III

Nordic Healthcare Group (NHG); United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Nordic Healthcare Group (NHG) is seeking a Delivery Executive to lead services for high-complexity Managed Services accounts. You will own the client relationship with Nordic and drive performance through matrixed teams, while ensuring aligned delivery and financial targets.

In this role you will coordinate with Global Delivery Leaders, optimize resources, mentor staff, and steer initiatives that improve end-user experience for healthcare clients. Strong PM and budgeting skills are essential.

Qualifications

• Bachelor’s degree or higher with substantial related experience.
• Deep experience in IT contract management.
• Experience managing IT service lines and global delivery.
• Strong communication across all levels of the organization.

Responsibilities

• Deliver services for a group of high-complexity Managed Services accounts.
• Own and manage client relationship with Nordic.
• Coordinate through matrixed managers and teams to achieve results.
• Collaborate with Global Delivery Leader to improve end-user experience and efficiency.
• Own P&L for the accounts and ensure financial targets are met.
• Lead account planning and align with business goals and customer needs.

Skills

IT contract management

Global delivery environment

Communication

Multi-tasking

Analytical skills

Negotiation

Budgeting & P&L

Leadership & mentoring

Project management

Education

Bachelor’s degree

Master’s degree

11+ years experience without degree

Job description

Make a difference. Be happy. Grow your career.

Job Family Summary

The Delivery Executive partners with Managed Services Client Partner Executive and Global Delivery Leaders to meet/exceed Nordic financial measures, achieve performance and client service metrics, and resolution of issues to maintain strong client experience levels.

Description

• Responsible for overall delivery of Services for a group of high complexity Managed Services accounts.
• Owns the client relationship with Nordic
• Accomplishes results through the efforts of matrixed managers and professional team members.
• Works collaboratively with Global Delivery Leader/Service Areas to consistently provide positive end-user experience, continuous improvement initiatives and resource optimization efforts.
• Partners with Client Partner Executive to prepare, facilitate, participate in client meetings to showcase delivery team performance measures and/or share service improvement plans, etc.
• Owns P&L for their group of accounts and assures that Nordic is meeting financial targets
• Executes against account plans to address customer needs/market demand through in-depth analysis, coordination and alignment with Managed Services CPE and Account Relationship Matrix.
• Integrates deep professional understanding and IT Services expertise applicable to Healthcare customers.
• Uses extensive experience, innovation thought leadership and judgement to make decisions.

Skills And Experience

• Generally requires a Bachelor’s degree and 8 years of related experience, a Master’s degree and 6 years of related experience, or 11 years of related experience and no degree.
• Deep experience in IT contract management.
• Experience with IT service lines under management at Nordic.
• Experience in a global delivery environment.
• Advanced ability to communicate clearly at all organization levels.
• Advanced ability to multi-task in a dynamic environment.
• Excellent analytical, problem- solving, negotiation and organizational skills.
• Excellent ability to motivate and direct cross-functional delivery teams.
• Excellent client service leadership capabilities.
• Advanced knowledge, understanding and application of project management principles and methodologies.
• Oversees critical projects, customer engagements or business processes.
• Mentors team members.
• Excellent budgeting, business financial and P&L skills.
• Demonstrates a thorough understanding of Nordic’s goals, customer requirements and competitor practices.
• Demonstrates a thorough understanding of customer’ business priorities, strategy and direction.

OTHER SKILLS REQUIRED

• 25-50% travel

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Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.