Delivery Excellence Lead — People & Portfolio Coach

Pega; Atlanta (GA); Remote; USD 138,000 - 214,000; Full time

Benefits offered by this job

Base salary range 137,700 - 213,700

Annual bonus potential

Benefits and other incentives

Opportunities for career growth

Job summary

Pega is seeking a Manager of Delivery Excellence to lead a team of delivery leaders driving client outcomes across Pega Professional Services. The role emphasizes people leadership, coaching, and portfolio oversight, with hands-on capacity when necessary to stabilize high-stakes engagements.

You will guide delivery health, manage risk, and champion advanced delivery practices such as Blueprint-led and AI-enabled delivery across a portfolio of engagements.

Qualifications

• Experience directly leading delivery professionals and people leaders.
• Ability to coach leaders and engage senior client stakeholders.
• Comfort balancing client success, delivery quality, and financial performance.
• Strong understanding of Agile governance and delivery practices.

Responsibilities

• Directly manage, coach, and develop a high-performing team of delivery leaders.
• Provide oversight across a portfolio of complex client engagements to ensure outcomes.
• Coach leaders to identify risks early and escalate with clarity and urgency.
• Maintain visibility into delivery health and address challenged engagements.
• Step in hands-on for high-risk or strategic engagements to stabilize delivery.
• Champion evolving delivery practices including Blueprint-led and AI-enabled delivery.

Skills

People leadership

Delivery leadership

Portfolio oversight

Risk management

Agile delivery

Executive communication

Job description

Pega is seeking a Manager of Delivery Excellence to lead a team of delivery leaders driving client outcomes across Pega Professional Services. The role emphasizes people leadership, coaching, and portfolio oversight, with hands-on capacity when necessary to stabilize high-stakes engagements.

You will guide delivery health, manage risk, and champion advanced delivery practices such as Blueprint-led and AI-enabled delivery across a portfolio of engagements.