Delivery Driver / Merchandiser

Total Wine & More; Palm Beach Gardens (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Delivery Driver/Merchandiser at a leading retailer of fine wine, beer, and spirits. In this role, you'll deliver exceptional customer service while ensuring timely and safe delivery of orders. You'll also manage inventory and assist in maintaining store standards. This is an exciting opportunity to grow with a company that values teamwork and offers generous benefits, including paid time off and health care plans. If you're passionate about providing a best-in-class experience and want to be part of a thriving organization, we encourage you to apply and join our journey of growth and excellence.

Benefits

Paid Time Off (PTO)

Generous Store Discounts

Health Care Plans

401(k)

Paid Parental Leave

Career Development

College Tuition Assistance

Pet Insurance

Consumer Classes

Qualifications

• Must be 21 years or older with a clean motor vehicle record.
• Experience in delivery or retail preferred, with strong interpersonal skills.

Responsibilities

• Deliver products safely while maintaining excellent customer service.
• Package online orders and maintain inventory standards.

Skills

Customer Service

Interpersonal Skills

Technology Usage

Inventory Management

Education

High School Diploma or Equivalent

Tools

Delivery Vehicle

Job description

About the role

As a Delivery Driver/Merchandiser, you play an essential role in the customer service experience providing a best-in-class delivery experience. You will deliver the customers’ purchases in a fast, safe and professional manner, build relationships and maintain Total Wine & More’s brand beyond the store. When not making deliveries, you will select and package online orders, process freight, stock shelves and help maintain all floor merchandise and inventory standards to ensure the store is organized and clean. You will report to the store management team.

Total Wine & More will provide a vehicle for deliveries. A personal car is not required.

You will

• Provide customer service by greeting and establishing a relationship with customers when delivering our products.
• Follow all traffic and safety laws and operate the vehicle in a safe manner, and be able to drive during all inclement weather conditions.
• Maintain road safety and cleanliness standards in TWM vehicle – comply with all company policies and guidelines.
• Verify ID at time of delivery to prevent alcohol sales to a minor and refuse delivery to minors and intoxicated customers.
• Load, tag and deliver merchandise to customers ordering online; resolve delivery inventory discrepancies.
• Maintain all vehicle check forms including the sign in/out form, the vehicle damage check and pre-inspection forms.
• Select and package products ordered online, and support in-store pick up, curbside pickup and delivery.
• Complete freight process, ensure sorting area is safe and organized including unloading truck trailers, loading carts and distributing to correct locations; pull and tag merchandise from back room and overheads with visible conspicuous labels.
• Maintain aisles by following established sorting and stocking guidelines.
• Open and stack cases and merchandise; break down boxes and bale cardboard.
• Ensure signage is correctly placed; build displays and end caps; clean and maintain merchandise.
• Become familiar with and share Total Wine & More’s product portfolio.

What we're looking for

• 21 years of age or older.
• Have and maintain a clean motor vehicle record (MVR), including 5 years without any major traffic violations and 3 years without a minor traffic violation.
• Work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours.
• Experience using technology applicable to the position and access information necessary to complete daily responsibilities.
• 1-year delivery, retail sales associate, merchandiser, or inventory specialist experience preferred, to include greeting customers and managing inventory.
• Strong interpersonal skills with a positive and engaging attitude.
• Value collaboration and act as a team player.
• Desire to develop knowledge of product and services.

Physical Requirements (with or without accommodations)

• Walk, climb ladders, bend down repeatedly, and be on feet for 8-10 hours a day.
• Lift and carry 50lbs and take 100lb dollies upstairs.

We offer

• Paid Time Off (PTO).
• Generous store discounts.
• Health care plans (medical, prescription, dental, vision).
• 401(k), HSA, FSA, Pre-tax commuter benefits.
• Disability and life insurance coverage.
• Paid parental leave.
• Pet insurance.
• Critical illness and accident insurance.
• Discounted home and auto insurance.
• College tuition assistance.
• Career development, industry knowledge, and wine, spirits, and beer education.
• Consumer classes.
• & More!

Grow with us!

Total Wine & More is the country’s largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-us/Careers!