Delivery Dispatcher

Electronic Express; Tennessee; On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health insurance

PTO and holidays

401(k) retirement plan

Wellness resources

Career growth within operations and物流

Job summary

Electronic Express in Tennessee is seeking a Delivery Dispatcher to coordinate daily delivery operations, schedule routes, dispatch drivers, and monitor real-time status to keep packages moving on time.

The role emphasizes clear communication with drivers and internal teams, accuracy in records, and ongoing process improvements to boost on-time performance and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• 1+ years of experience in dispatching, logistics or transportation coordination preferred.
• Proficiency with scheduling systems, data entry and recordkeeping.
• Familiarity with office tools (email, spreadsheets, document management).
• Strong route planning and time-sensitive prioritization ability.

Responsibilities

• Monitor incoming delivery requests and prioritize routes based on schedule and service needs.
• Dispatch drivers and deliveries using routing and scheduling processes.
• Track shipment status in real time and update records accordingly.
• Coordinate with drivers and internal teams to resolve delays and issues.
• Communicate dispatch information clearly, including route changes and priorities.
• Verify delivery details for accuracy and maintain logs of dispatch activities.
• Support workload balancing across routes to maintain on-time performance.
• Escalate urgent concerns and document actions taken.
• Identify recurring issues and suggest process improvements.

Skills

Dispatching

Logistics coordination

Data entry

Communication

Time management

Education

High school diploma

Tools

Scheduling software

Spreadsheet software

Document management systems

Job description

Delivery Dispatcher

About the Role

The Delivery Dispatcher at Electronic Express coordinates daily delivery operations to ensure packages are routed, scheduled, and dispatched efficiently. This role supports delivery teams by maintaining accurate information, communicating clearly, and helping deliveries move on time. Success in this position means maintaining smooth dispatch workflows, responding quickly to service needs and exceptions, and ensuring delivery schedules reflect real-time conditions while meeting performance expectations.

Duties & Responsibilities

• Monitor incoming delivery requests and prioritize routes based on schedule, location, and service requirements.
• Dispatch drivers and deliveries using established routing and scheduling processes.
• Track shipment status in real time and update records to reflect current progress and outcomes.
• Coordinate with drivers and internal teams to resolve delivery exceptions, delays, and delivery issues.
• Communicate dispatch information clearly, including route changes, priority updates, and instructions.
• Verify delivery details for accuracy, including addresses, service levels, and package information.
• Maintain organized logs and documentation for dispatch activities and operational exceptions.
• Assist with workload balancing across routes to support timely delivery performance.
• Escalate urgent operational concerns to the appropriate team while documenting actions taken.
• Support continuous improvement by identifying recurring issues and recommending process enhancements.

Requirements

• High school diploma or equivalent (required).
• 1+ years of experience in dispatching, logistics, transportation coordination, or a related role (preferred).
• Proficiency with scheduling and tracking systems, including basic data entry and recordkeeping.
• Comfort using common office tools such as email, spreadsheets, and document management systems.
• Strong understanding of route planning principles and the ability to work with time-sensitive priorities.
• Ability to handle multiple tasks in a fast-paced environment while maintaining accuracy.
• Excellent communication skills, including clear, professional updates to drivers and internal partners.
• Strong attention to detail and commitment to following established procedures.
• Reliable judgment and problem-solving skills when addressing delivery exceptions.

Benefits

• Health insurance options (medical, dental, and vision) where available.
• Paid time off (PTO) and paid holidays, based on company policy.
• Retirement savings plan options, such as a 401(k), where available.
• Employee wellness resources and programs, where offered.
• Opportunities for skill development and career growth within operations and logistics.
• Supportive team environment focused on performance, safety, and continuous improvement.