Delivery Dispatcher

From The Earth, Inc.; Santa Ana (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

From The Earth, Inc. in Santa Ana, CA is seeking a Dispatcher to coordinate and assign routes for drivers effectively. Key responsibilities include monitoring deliveries in real time, ensuring compliance with regulations, and serving as the main contact for drivers during shifts.

The ideal candidate has strong organizational skills, prior experience in logistics, and the ability to handle high-pressure situations. Join our team and make a difference in the cannabis delivery sector!

Qualifications

• Must be 21 years of age or older.
• Previous dispatch or logistics experience preferred.
• Ability to remain calm in high-pressure situations.

Responsibilities

• Coordinate and assign delivery routes to drivers efficiently.
• Monitor active deliveries and driver status in real time.
• Serve as the primary point of contact for drivers.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Basic computer skills

Job description

Coordinate and assign delivery routes to drivers efficiently and accurately

Monitor active deliveries, driver status, and route progress in real time

Ensure all orders are accepted, staged, and dispatched in accordance with company SOPs

Communicate delays, issues, or changes to drivers and management immediately

Verify all delivery documentation is complete before dispatch (IDs, manifests, receipts)

Compliance & Accuracy

Ensure all deliveries comply with California DCC regulations and company policies

Verify customer information, order details, and delivery eligibility prior to dispatch

Maintain accurate delivery logs, timestamps, and driver records

Report any discrepancies, incidents, or compliance concerns to management promptly

Driver Support & Accountability

Serve as the primary point of contact for drivers during shifts

Ensure drivers follow all safety, vehicle, and security protocols

Confirm vehicle inspections, lockbox procedures, and end-of-shift checklists are completed

Track driver attendance, punctuality, and communication

Customer Service & Communication

Assist with delivery-related customer inquiries or issues when needed

Maintain professional, calm, and solution-focused communication at all times

Coordinate with sales floor and management to resolve order or payment issues

Administrative Duties

Assist with end-of-shift reconciliation and reporting

Support audits, reviews, and operational improvements as directed

Maintain organized dispatch records and reports

Qualifications

Qualifications

Required

Must be 21 years of age or older

Previous dispatch, logistics, or coordination experience preferred

Strong organizational and multitasking skills

Excellent verbal and written communication

Ability to remain calm and effective in high-volume or high-pressure situations

Basic computer skills and comfort using POS, delivery, or routing systems

Ability to stand, sit, and work in an office/dispatch environment for extended periods

Preferred

Experience in a regulated industry (cannabis, transportation, logistics, or security)

Familiarity with cannabis delivery compliance and procedures