Home Delivery Dispatcher

Renew Cannabis Co.; Las Vegas, Northern (NV, KY); Hybrid; USD 25,000 - 28,000; Part time

Job summary

Renew Cannabis Co. is seeking a Cannabis Home Delivery Dispatcher in Las Vegas to coordinate and monitor home delivery operations for medical patients.

This onsite, part-time role serves as the hub between the retail location, delivery drivers, and customers, ensuring routes are optimized and orders are processed accurately. You will use dispatch software to track drivers in real time, adjust routes for traffic, verify patient IDs, and maintain logs for compliance.

Qualifications

• Must be at least 21 years of age.
• Experience with dispatch, logistics, or route coordination.
• Cannabis industry experience is a plus.
• Proficient in using routing or dispatch software.
• Able to work nights, weekends, and some holidays.

Responsibilities

• Coordinate and dispatch delivery routes to drivers based on order volume and driver availability.
• Track real-time delivery progress and adjust routes for traffic or delays.
• Ensure all orders have complete delivery manifests per state regulations and compliant documentation.
• Verify patient or caregiver IDs and active registrations before delivery.
• Maintain delivery logs and required records for audits.
• Communicate delays and issues to customers/patients in a professional manner.
• Collaborate with retail and customer care staff to ensure timely driver departures and accurate order staging.

Skills

Delivery coordination

Dispatch software

Regulatory compliance

Customer communication

Time management

Problem solving

Tools

Routing software

GPS

Job description

Department: Retail Delivery

Location: Las Vegas, NV

Commitment: Part-Time

Workplace Type: Onsite

Compensation: $18.25 - $18.50 (per-hour-wage)

The Cannabis Home Delivery Dispatcher coordinates and monitors all home delivery operations to ensure timely, compliant, and efficient service for medical cannabis patients. This role serves as the communication hub between the retail location, delivery drivers, and patients, ensuring routes are optimized, orders are processed accurately, and all activities followeach stateregulations and company SOPs.

WHAT YOU WILL DO

• Delivery Coordination & Oversight
• Assign, schedule, and dispatch delivery routes to drivers based on order volume,geographic zones, and driver availability.

• Track driver locations and delivery progress in real time using dispatch software.

• Adjust routes as needed to accommodate traffic, weather, and urgent customer/patient needs.

• Compliance & Documentation
• Ensure all orders have complete and accurate delivery manifests in accordance withstateregulations.

• Monitor that drivers verify valid patient or caregiver ID and active registration before completing deliveries.

• Maintain delivery logs,state systementries, and other required records for auditing purposes.

• Communication & Support
• Serve as the primary point of contact for drivers during delivery shifts, resolving issues quickly and within policy.

• Communicate delays, changes, or issues tocustomers/patients in a timely, professional manner.

• Collaborate with retailand customer carestaff to ensure accurate order staging and timely driver departures.

• Respond to customer/patient inquirieson delivery via phone, live chat and email

• Supports Customer Care overflow calls when volume dictates

• Operational Excellence

• Monitor inventory movement from retail to delivery in compliance with state transport requirements.

• Support cash handling compliance, including confirming collection amounts match order totals.

• Assist with training new drivers on routing, compliance, and customer serviceexpectations

WHAT WE ARE LOOKING FOR

• Must beat least 21 years of age.

• Strong multitasking, organization, and problem-solving skills.

• Experience with dispatch, logistics, or route coordinationrequired(cannabis industry experience a plus).

• Proficient in using routing, GPS, or dispatch software.

• Comfortable working in a fast-paced environment with strict deadlines.

• Must be able to work nights, weekends, and some holidays

Key Competencies

• Regulatory Compliance:Understands and followsall statemedical cannabis laws and transport rules.

• Situational Awareness:Makes quick, informed decisions to keep deliveries on track.
• Clear Communication:Keeps drivers, retail staff, and patients informed at all times.

• Attention to Detail:Maintains accurate manifests, logs, andstate systemrecords