Cannabis Delivery Dispatcher

From The Earth; Santa Ana (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

From The Earth in California is looking for a Logistics Coordinator responsible for efficiently coordinating delivery routes and monitoring active drivers. Your role will involve ensuring compliance with California regulations and communicating effectively with both drivers and management.

The ideal candidate should possess strong organizational skills and prior experience in logistics or dispatching. You will support drivers, maintain accurate delivery logs, and assist with reconciliation at the end of shifts.

Qualifications

• Must be 21 years of age or older.
• Previous dispatch, logistics, or coordination experience preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Ability to remain calm and effective in high-volume or high-pressure situations.
• Basic computer skills and comfort using POS or delivery systems.

Responsibilities

• Coordinate and assign delivery routes to drivers efficiently.
• Monitor active deliveries and driver status in real-time.
• Ensure all orders are accepted, staged, and dispatched correctly.
• Communicate delays or issues to drivers and management immediately.
• Verify delivery documentation is complete before dispatch.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Calm under pressure

Tools

POS systems

Routing systems

Job description

Coordinate and assign delivery routes to drivers efficiently and accurately

Monitor active deliveries, driver status, and route progress in real time

Ensure all orders are accepted, staged, and dispatched in accordance with company SOPs

Communicate delays, issues, or changes to drivers and management immediately

Verify all delivery documentation is complete before dispatch (IDs, manifests, receipts)

Compliance & Accuracy

Ensure all deliveries comply with California DCC regulations and company policies

Verify customer information, order details, and delivery eligibility prior to dispatch

Maintain accurate delivery logs, timestamps, and driver records

Report any discrepancies, incidents, or compliance concerns to management promptly

Driver Support & Accountability

Serve as the primary point of contact for drivers during shifts

Ensure drivers follow all safety, vehicle, and security protocols

Confirm vehicle inspections, lockbox procedures, and end-of-shift checklists are completed

Track driver attendance, punctuality, and communication

Customer Service & Communication

Assist with delivery-related customer inquiries or issues when needed

Maintain professional, calm, and solution-focused communication at all times

Coordinate with sales floor and management to resolve order or payment issues

Administrative Duties

Assist with end-of-shift reconciliation and reporting

Support audits, reviews, and operational improvements as directed

Maintain organized dispatch records and reports

Qualifications

Qualifications

Required

Must be 21 years of age or older

Previous dispatch, logistics, or coordination experience preferred

Strong organizational and multitasking skills

Excellent verbal and written communication

Ability to remain calm and effective in high-volume or high-pressure situations

Basic computer skills and comfort using POS, delivery, or routing systems

Ability to stand, sit, and work in an office/dispatch environment for extended periods

Preferred

Experience in a regulated industry (cannabis, transportation, logistics, or security)

Familiarity with cannabis delivery compliance and procedures