Delivery Dispatcher

House of Dank Holdings, LLC; Kalamazoo (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

House of Dank Holdings, LLC is seeking Delivery Dispatchers to assist in order fulfillment, route scheduling, and communication throughout the cannabis delivery process. Responsibilities include data entry into the POS system, verifying customer eligibility, verifying IDs, preparing orders, and coordinating with drivers. The role requires strong computer skills, clear communication, and the ability to multitask; prior dispatching experience is preferred but training is available.

Qualifications

• Proven ability to operate computer systems and POS software.
• Strong multitasking and prioritization under pressure.
• Excellent verbal and written communication skills.
• Dispatching experience is preferred but training can be provided.

Responsibilities

• Enter information into POS system and verify customer eligibility and ID.
• Follow defined processes while preparing product.
• Fulfill and prepare customer orders.
• Schedule and route deliveries for drivers.
• Create delivery manifests for orders.
• Coordinate orders with drivers via direct communication.
• Notify customers of order issues by phone.
• Cross-train on other positions when needed.

Skills

Computer literacy

Multitasking

Clear communication

Experience dispatching

Job description

The main duty of the Delivery Dispatchers is to assist in order fulfillment, route scheduling, and communication in the cannabis delivery process.

What you'll do...

• Enter information into POS system, verify customer eligibility and identification
• Follow strict processes and procedures while preparing product
• Fulfill and prepare customer orders
• Schedule and route customer deliveries for drivers
• Create delivery manifests for orders
• Communicate directly with delivery driver to coordinate orders and deliveries
• Communicate any order issues with customers via phone
• Cross train on other positions as required

What we're looking for...

• Excellent computer and multitasking abilities
• Clear and effective communication skills
• Experience dispatching preferred but willing to train
• 21 years of age or older