Delivery Director

Backbase Inc.; Atlanta (GA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Free healthy lunches

Multiple insurance options

High-spec equipment

Social events and parties

Job summary

Backbase Inc. in Atlanta is seeking a Delivery Manager to supervise delivery quality for customers in the US Hub. This role involves engaging at the executive level and collaborating with technical teams to align delivery strategies.

The ideal candidate will have over 8 years of experience in delivery management and a solid background in banking or financial services. A Bachelor's degree is required, along with proven leadership and communication skills.

Benefits include free lunches, multiple insurance options, and a lively office environment dedicated to teamwork and celebration.

Qualifications

• 8+ years experience in Delivery management.
• Experience in banking/financial services sectors.
• Experience in startup/scaleup environments.
• Proven leadership track record in implementation projects.
• Full professional proficiency in English.

Responsibilities

• Supervise the quality of delivery for customers.
• Engage customers at the executive level.
• Support the Customer Success team in creating opportunities.
• Steer and monitor performance across projects.

Skills

Delivery management experience

Banking/Financial services sector experience

Program management

Agile coaching

Leadership skills

Analytical skills

Communication skills

Education

Bachelor's degree

Job description

Backbase Atlanta is located in the heart of Midtown, inside the Colony Square office complex at the corner of 14th Street and Peachtree. If you’re looking for breathtaking views of the Atlanta skyline, look no further!

Our office features easy access to restaurants, hotels, parks, theaters, 40,000 square feet of green space, and so much more. It's a lively environment where you'll enjoy plenty of time after work.

To manage projects for some of the customers for our US Hub. You will be part of the Customer Success team and work closely with a Customer Success Manager, Technical Manager, and Operations Manager, to act as the face of Backbase.

What you'll do

As a Delivery Manager, you will be responsible for supervising the quality of our delivery with some of the customers within the US Hub. You will carefully steer and monitor performance across these projects and maintain customer success and satisfaction while ensuring that our relationship with them continues to grow. This role will directly report to Delivery Director.

You will engage our customers at the executive level, presenting our delivery strategy and supporting the larger Customer Success Team in creating new opportunities. You will also occasionally support the Sales Team, provide guidance to the Operations Management function, and collaborate with the R&D department as well as the technical area to align the delivery strategy with the technical implementation.

Overall, you own customers' project portfolio and work closely with Project Managers to steer the implementation toward success in addition to the line management of Business Analysts, UX Designers, and Project Managers within the Hub.

Who you are

• You have 8+ years experience in Delivery;
• You can demonstrate experience in the banking/financial services sector(s);
• You have experience in startup/scaleup environments;
• You have managed a program;
• Agile coach experience is beneficial;
• You have a Bachelor's degree;
• Full professional proficiency in the English language (ILR 4 or equivalent);
• You have a proven leadership track record (8+ years) in running implementation projects for complex, mission-critical, and high-traffic web applications on rock-solid architecture;
• You are a pragmatic solution finder who is accustomed to making project trade-offs and decisions, which subsequently, drive these decisions throughout the overall project execution;
• You have strong analytical, consultancy, and communication skills (written and verbal).

Loud and busy sometimes but always friendly, helpful, and super fun. We love to celebrate each other's achievements, share jokes, and our love for food, movies, traveling, and sports. We're one big and diverse family working towards the same goal.

Insurance

Multiple options to choose from; you choose the plan that will work best for you and your family members.

Lunch

Free, healthy lunches every day. Plus snacks and drinks.

Commute

With MARTA within a few feet away and a security access parking garage attached to our building with 835 covered parking spaces, you choose how you would like to get to the office and we will pay for either option.

Social

Friday parties every month. Office boat you can use with your team.

High spec equipment

We provide all employees with high-spec Macs and tech set up.