Delivery & Customer Service Specialist

Smiths Group; United States; Hybrid; USD 42,000 - 54,000; Full time

Job summary

John Crane, a business of Smiths Group, seeks a Customer Service Specialist to measure shipment alignment with client expectations and internal commitments. The CSS will oversee feedback ratings, proactive order tracking, issue resolution, and highlight initiatives to enhance customer experience and operational efficiency.

Key duties include reporting on customer satisfaction, tracking delivery performance, and ensuring proper scheduling to meet delivery dates.

Qualifications

• High school diploma or equivalent is required.
• Minimum 4 years of related experience with ERP systems is required.
• Ability to assist in product assembly as needed.
• Ability to read blueprints and identify product lines.
• Experience in planning, materials and scheduling.
• Associate's degree in Business preferred.
• Bilingual in English and Spanish is a plus.
• Experience in a diverse environment preferred.

Responsibilities

• Measure shipment alignment with client expectations and internal commitments.
• Oversee feedback ratings, proactive order tracking and issue resolution.
• Publish performance reports for accounts as required.
• Review open orders to rectify concerns prior to expediting.
• Analyze complex processes and create clear reports.
• Generate complex quotes for intercompany and external customers.
• Liaise with Quality on RMAs and AQRs.
• Deescalate and mitigate customer obstructions to positive outcomes.
• Manage special projects as assigned by management.

Skills

ERP systems experience

Read blueprints

Product assembly assistance

Planning & scheduling

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate's degree in Business

Tools

ERP software

Job description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description

SUMMARY OF ESSENTIAL FUNCTIONS:
The Branch Operations Lead will oversee and monitor operating procedures and employees in all operations of theshop in performing shipping, receiving, seal repair, assembly, procurement and machining. Responsible for flow of workthrough the shop.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• • Supervise, train, interview, hire and make recommendations relating to the termination, transfer,
• promotion and evaluation of employees' performance appraisal.
• • Profit & Loss responsibility and accountability for the assigned shop.
• • Handle incoming communications and inquiries on a variety of subject matters such as pricing
• information and quotations, part identifications, application recommendations, delivery dates, changeorders and seal repair service.
• • Approve ordering parts from vendors. Determine parts accessories to achieve distribution of
• objectives and meet customer requirements.
• • Price orders, calculate special prices. Expedite orders for customers by mail and telephone.
• • Supervise supply chain to achieve optimum customer service with good inventory control. Checkbalance against inventory control records.
• • Pull stock from warehouse in preparation for filling orders. Check, wrap, weigh and pack a variety ofdifferent products to conform to factory work orders.
• • May receive incoming material. Unloads, unpacks, verifies correctness of received material againstbill of lading, invoice, etc.
• • Additional duties and responsibilities may vary based upon individual branch requirements.

EHS REQUIREMENTS:

• • Complete all work in a safe manner and follow all safety requirements consistent with supporting the company’s goals.
• • Lifting guidelines in accordance with the Manual Lifting Guidelines noted in the Safety Handbook.
• • Follow all environmental requirements consistent with supporting the company’s environmental
• performance goals.
• • Complete, and actively participate in all other EHS training requirements

Qualifications

POSITION REQUIREMENTS:
• Bachelor’s degree in Business or experience equivalent to a four-year college education.
• 3+ years of experience in operations and distribution.
• 2+ years’ supervisory experience.
• Knowledge of machining and integrated business and manufacturing systems operations involving
MRP.

PHYSICAL/MENTAL REQUIREMENTS:
• Must be able to sit for extend periods of time; a minimum of 2 hours.
• Must be able to maneuver to all areas of the office, shop, warehouse, or manufacturing plant
• Must be able to lift up to 60 pounds and carry up to 30 pounds.
• Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.
• Must have the manual dexterity and coordination to operate office equipment.
• Must be able to simultaneously manage several objectives, changing priorities and reassign priorities
to complete assignments.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.

WORK ENVIRONMENT:
Work environment is typically considered within a Smiths location during normal or extended business hours to
include offices, manufacturing plants and repair facilities. Work environment may also include customer sites
including oil well sites, and meeting venues.

• The noise level in the work environment is usually loud, and approved PPE is required when on the
factory floor.

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

#ZR

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( Careers - Smiths Group plc )