Delivery & Customer Experience Specialist

Performance Of Brentwood; Brentwood (TN); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health & Dental Insurance

Paid Vacation Days

Lexus-Paid Training

Vehicle Reimbursement Program

IRA Match Program

Christmas Club Savings Program

Job summary

Lexus of Cool Springs is hiring a Lexus Delivery Specialist to support our Sales Department with world-class customer service and hands-on vehicle deliveries. This full-time role requires someone who is organized, tech-savvy, and eager to grow a career in the automotive industry, delivering vehicles, briefing customers on features, and collaborating with the sales team to ensure smooth, timely deliveries.

You will stay current on training, maintain inventory, and help with website content and

Qualifications

• Strong customer service and communication skills.
• Detail-oriented and highly organized.
• Confident using computers, email, and digital tools.
• Able to multitask while maintaining accuracy and professionalism.
• Team player with a can-do, positive attitude.
• Willingness to learn new technologies and vehicle systems.
• Discreet with confidential information.
• Able to work independently and follow through on tasks.
• Professional appearance and demeanor.

Responsibilities

• Monitor inventory and ensure vehicles are clean and fueled.
• Support Sales Team with daily tasks, including moving vehicles and prepping for delivery.
• Assist with managing and updating social media platforms.
• Respond to phone calls and emails professionally and promptly.
• Master all features and technology of Lexus vehicles to support customer education.
• Help maintain and improve Lexus website content (e.g. feature guides, tech explanations).
• Aid Sales Managers with overflow tasks and special projects.
• Stay current on all Lexus training and certification.
• Uphold company standards, safety policies, and procedures.
• Take initiative and perform other tasks as needed to support the team.

Skills

Customer service

Communication

Detail-oriented

Team player

Tech-savvy

Tools

Computers

Email

Digital tools

Job description

Lexus of Cool Springs is hiring a Lexus Delivery Specialist to support our Sales Department with world-class customer service and hands-on vehicle deliveries. This full-time role requires someone who is organized, tech-savvy, and eager to grow a career in the automotive industry, delivering vehicles, briefing customers on features, and collaborating with the sales team to ensure smooth, timely deliveries.

You will stay current on training, maintain inventory, and help with website content and