Delivery Coordinator I - Customer Care

Gilder Search Group; Cleveland (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Gilder Search Group in Cleveland, Ohio is seeking a Delivery Coordinator I to support customers by handling product and service inquiries, resolving issues, and coordinating with internal teams. You will communicate with customers via phone and email, document interactions, and strive for timely resolutions while maintaining high service standards.

This role requires proven customer service experience, strong written and verbal communication, and the ability to multi-task in a fast-paced

Qualifications

• Proven customer support experience.
• Proficiency with Word and Excel; ability to learn new software.
• Excellent written and verbal communication skills.
• Strong data entry skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Flexible and dependable team player.

Responsibilities

• Answer customer inquiries via phone or email and provide information.
• Resolve product and service issues with a focus on first-contact resolution.
• Document interactions and communicate across departments as needed.
• Escalate issues when appropriate and follow up with customers.

Skills

Customer service

Communication skills

Data entry

Multi-tasking

Attention to detail

Education

College degree

Tools

Word

Excel

Ticketing system

Job description

Delivery Coordinator I

Job Description

The Delivery Coordinator /Customer Service Support Specialist Tier I serves the company’s customers by providing product and service information and resolving product and service problems. Responsible for receiving and resolving telephone and e-mail inquiries using professional customer service skills and knowledge of services and procedures.

Key Responsibilities

• Convey enthusiasm while communicating with customers via phone, email, or other forms of communication
• Determine the quickest, most effective way to answer a customer’s questions
• Communicate across departments as necessary and in compliance with inter-departmental expectation
• Research information using all resources to resolve inquiries or potential issues
• Document customer interactions and notify management of any trends
• Troubleshoot common issues with a product or service
• Escalate queries or concerns when applicable
• Follow up with customers to ensure that they are still satisfied and no outstanding issues.

Qualifications

EDUCATION & EXPERIENCE

Required:

• Proven customer support experience
• Proficiency with general computer applications (Word and Excel) and ability to learn new software applications
• Personable and attentive
• Excellent written and verbal communication skills
• Excellent data entry skills
• Ability to multi-task, prioritize, and manager time effectively
• Flexible and dependable team player.

Preferred

• College degree
• 1+ years of Customer Service experience in an IT company or helpdesk.

KEY COMPETENCIES

• Ability to effectively balance multiple tasks
• Strong interpersonal skills with ability to interact with a diverse range of individuals
• Effective problem solving and decision making
• Excellent writing, speaking and presentation skills
• Proven team building skills
• Embraces creativity and positive change
• Consistently demonstrates integrity and ethics.

• Customer Service Experience
• Some exposure to help desk or IT support.
• Knowledge about order management
• Some Service Desk experience
• Computer administrative work
• Ticketing System Knowledge

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.