Customer Service/Information Services Support Representative

Core-Mark International; Carroll (IA); On-site; USD 34,000 - 42,000; Full time

Job summary

Core-Mark International in Carroll, IA, is seeking a Customer Service/IS Support Desk Associate to provide frontline service for internal and external customers. You will process orders, answer questions, resolve issues, and support office and warehouse systems.

The role requires a high school diploma and 1–2 years in a high-volume phone environment, with familiarity with office and warehouse systems. You will collaborate with sales, transportation, and colleagues to ensure smooth daily

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a customer service, support desk, or related environment preferred.
• Experience working in a high-volume phone environment and familiarity with office or warehouse systems is beneficial.

Responsibilities

• Answers incoming phone calls for customer service and the support desk; provides assistance with customer inquiries, order processing, and office/warehouse system issues.
• Enters, deletes, or changes customer orders, credit requests, and related transactions received from customers, sales staff, transportation, and employees.
• Researches and resolves problems, discrepancies, and complaints related to orders, billing, product information, and system issues; escalates to appropriate departments when necessary.
• Provides support to sales, customers, transportation, and internal departments by supplying information, handling requests, and communicating updates through phone, email, or messaging systems.
• Completes special assignments and participates in projects, including data entry and cross-functional team support, as needed.
• Assists co-workers in Customer Service and I.S. departments by providing coverage for absences and supporting departmental needs.

Skills

Customer service

Phone support

Data entry

Order processing

Communication

Education

High school diploma or equivalent

Job description

Job Description

GENERAL SUMMARY: Provides customer service and technical support to internal and external customers by processing orders, answering questions, resolving issues, and supporting office and warehouse systems. Serves as a primary point of contact for customer inquiries, sales support, transportation support, and I.S. support desk requests.

ESSENTIAL JOB FUNCTIONS

• Answers incoming phone calls for customer service and the support desk; provides assistance with customer inquiries, order processing, and office/warehouse system issues. (60%)
• Enters, deletes, or changes customer orders, credit requests, and related transactions received from customers, sales staff, transportation, and employees. (15%)
• Researches and resolves problems, discrepancies, and complaints related to orders, billing, product information, and system issues; escalates to appropriate departments when necessary. (10%)
• Provides support to sales, customers, transportation, and internal departments by supplying information, handling requests, and communicating updates through phone, email, or messaging systems. (5%)
• Completes special assignments and participates in projects, including data entry and cross-functional team support, as needed. (5%)
• Assists co-workers in Customer Service and I.S. departments by providing coverage for absences and supporting departmental needs. (5%)

Required Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a customer service, support desk, or related environment preferred.
• Experience working in a high-volume phone environment and familiarity with office or warehouse systems is beneficial.