Delivery Coordinator - Delivery Operations

Nebraska Furniture Mart, Inc.; Kansas City, Northern (KS, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Nebraska Furniture Mart, Inc. is hiring a Delivery Coordinator II to ensure delivery schedules run smoothly and inventory issues are resolved. You will contact customers when deliveries can't occur as planned and coordinate with teammates and providers to meet timelines.

Responsibilities include auditing orders, guiding delivery teams, evaluating requests, and providing solutions to maintain customer loyalty and a high level of service.

Qualifications

• High School Diploma or GED.
• 1 year of office/clerical related experience including customer relations and problem resolution.
• Ability to work night, weekend and/or early morning hours based on business needs.
• Knowledge of computers and Microsoft products required.
• Data entry at 50 words per minute.
• Excellent oral communication and phone skills.
• Pre-employment screening includes, but isn’t limited to, criminal background check.

Responsibilities

• Audit delivery orders and exception reports to identify problems and resolve those problems.
• Advise teammates and delivery providers regarding actions to execute the business plan.
• Analyze requests from teammates and provide approval or alternative solutions to ensure customer loyalty.
• Assist delivery providers, including management, office staff and delivery teams.

Skills

Customer relations

Data entry

MS Office

Communication

Phone skills

Problem solving

Education

High School Diploma or GED

Job description

Pay Range: $16.22 - 22.29 Hourly

The scheduled hours for the role are from 9:00am-5:30pm, with Sunday and Monday OFF!

Job Description: Your Piece of the Puzzle

NFM’s Delivery Coordinator II will investigate and resolve warehouse inventory problems, ensuring that orders are scheduled for delivery and ready for delivery. You will be responsible for contacting customers whose merchandise will not be delivered as scheduled. Your role will help ensure that all phases of delivery operations happen in a smooth and efficient manner.

Job Duties: A Day in the Life

• Audit: Review all delivery orders and exception reports to identify any problems and take needed actions to resolve those problems
• Advise: Provide guidance to teammates and delivery providers regarding necessary actions to execute the business plan
• Analyze: Evaluate requests from teammates and provide approval or alternative solutions to ensure customer loyalty
• Assist: Support and direct the delivery providers, including management, office staff and delivery teams

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• High School Diploma or GED
• 1 year of office/clerical related experience which included customer relations responsibility and problem resolution
• Ability to work night, weekend and/or early morning hours based on business needs.
• Knowledge of computers and Microsoft products required
• Data entry skills per established department requirements; 50 words per minute
• Excellent oral communication and phone skills
• Pre-employment screening includes, but isn’t limited to, criminal background check