Delivery Coordinator

Nebraska Furniture Mart Inc.; Omaha (NE); Hybrid; USD 21,000 - 32,000; Full time

Job summary

Nebraska Furniture Mart Inc. is seeking a Delivery Coordinator to investigate and resolve warehouse inventory problems and ensure orders are scheduled and ready for delivery. You will contact customers when deliveries cannot be completed as scheduled, supporting smooth delivery operations.

Responsibilities include auditing orders, advising providers, evaluating requests, and guiding delivery teams to ensure customer satisfaction. This is a remote role requiring residence in NE, IA, MO, KS or TX.

Qualifications

• High School Diploma or GED required.
• 1 year of office/clerical experience with customer relations and problem resolution.
• Ability to work night, weekend and/or early morning hours as needed.
• Knowledge of computers and Microsoft products.
• Data entry at 50 words per minute.
• Excellent oral communication and phone skills.
• Pre-employment background check required.

Responsibilities

• Audit delivery orders and exception reports to identify problems and resolve them.
• Advise teammates and delivery providers on actions to execute the business plan.
• Analyze requests from teammates and provide approvals or alternatives to ensure customer loyalty.
• Assist and direct delivery providers, including management, office staff and delivery teams.

Skills

Customer relations

Data entry

Phone skills

Problem resolution

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Pay Range: $15.78 - 23.01 Hourly

This is a remote position requiring candidates to reside in one of the following states: NE, IA, MO, KS or TX.

Job Description: Your Piece of the Puzzle

NFM’s Delivery Coordinator will investigate and resolve warehouse inventory problems, ensuring that orders are scheduled for delivery and ready for delivery. You will be responsible for contacting customers whose merchandise will not be delivered as scheduled. Your role will help ensure that all phases of delivery operations happen in a smooth and efficient manner.

Job Duties: A Day in the Life

• Audit: Review all delivery orders and exception reports to identify any problems and take needed actions to resolve those problems
• Advise: Provide guidance to teammates and delivery providers regarding necessary actions to execute the business plan
• Analyze: Evaluate requests from teammates and provide approval or alternative solutions to ensure customer loyalty
• Assist: Support and direct the delivery providers, including management, office staff and delivery teams

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• High School Diploma or GED
• 1 year of office/clerical related experience which included customer relations responsibility and problem resolution
• Ability to work night, weekend and/or early morning hours based on business needs.
• Knowledge of computers and Microsoft products required
• Data entry skills per established department requirements; 50 words per minute
• Excellent oral communication and phone skills
• Pre-employment screening includes, but isn’t limited to, criminal background check

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