Web Check In Administrator

Hub Group; Hebron Estates (KY); On-site; USD 43,000 - 48,000; Full time

Job summary

Hub Group is seeking an administrative support specialist to provide clear, concise assistance for Final Mile locations across the network. The role focuses on data entry, validation of orders, and timely processing of delivery paperwork.

The position involves 75% in-office work and 25% in the warehouse, with strong emphasis on customer service and detail orientation. Shift: T-Sat 12p-8:30p; Pay: $22/hr.

Qualifications

• High School diploma or equivalent; post-secondary education a plus.
• Prior customer service experience preferred.
• Excellent data entry skills required with strong attention to detail.
• Strong written and verbal communication skills.
• Microsoft Office proficiency.
• Ability to multitask in a fast-paced office environment.

Responsibilities

• Review delivery/field paperwork to ensure scope of work is completed.
• Validate and reconcile order data.
• Accurate data entry of delivery paperwork into appropriate databases.
• Process daily working orders and respond to Logistics Coordinators as needed.
• Assist with back of truck check-in.
• Answer inbound phone calls from customers and delivery teams.
• Validate badges and uniforms for compliance.
• Interact with delivery teams to ensure accurate information is processed.
• Provide strong customer service and handle escalated issues.
• 75% office and 25% warehouse work as described.
• Identify opportunities for improvement and efficiency gains.
• Excellent attention to detail.
• Professional, polite phone skills.
• Dependable, organized, and able to multitask.
• Schedule flexibility; expand hours during events.
• Other duties as assigned.

Skills

Data entry accuracy

Customer service

Written communication

Verbal communication

Multitasking

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

Provide clear concise administrative support for Final Mile locations throughout their network. Complete and validate delivery stop details via data entry within the appropriate software databases accurately and in a timely manner.

Essential Job Functions

• Review delivery/field paperwork to ensure scope of work is completed
• Validate and reconcile order data
• Accurate data entry of delivery paperwork into appropriate databases
• Process daily working order, respond to Logistics Coordinator as needed
• Assist with back of truck check-in
• Answer inbound phone calls from customers and delivery teams
• Validate badges and uniforms are compliant
• Interact with delivery teams to ensure accurate information is being processed
• Strong customer service skills, must be able to handle escalated issues
• 75% of time spent in office; 25% of time spent in warehouse checking in delivery teams
• Identify opportunities for improvement and efficiency gains
• Excellent attention to detail required
• Professional, polite phone skills
• Act in a professional and an appropriate manner
• Dependable, organized, ability to multitask
• Schedule flexibility; ability to expand hours during events
• Any other duties and responsibilities as assigned.

Minimum Qualifications

• High School diploma or equivalent, post high school education a plus
• Prior customer service experience preferred
• Excellent data entry skills required, must have a strong attention to detail
• Strong written and verbal communication skills
• Knowledge of Microsoft Office skills
• Ability to multitask, must be detail oriented and be able to work in a fast-paced office environment
• Skills/Competencies: customer service, keyboard skills, accuracy a must, quality focus, organizational skills, time management, problem solving, documentation skills, listening, phone skills, resolving conflict, analyzing data, ability to multitask

Shift: T-Sat 12p-8:30p

Pay: $22/hr